Salesforce Architect

Under the administrative direction of the Application Development and Support Division (ADSD) Chief (CEA), the Salesforce Architect, Information Technology Specialist (ITS) III, operates at the highest level in discovering, assessing, architecting, and delivering the most complex enterprise solutions using Salesforce for customer-facing business processes. Assignments require an advanced level of organizational understanding to bridge the strategic intent and practical, technical application. In addition, advise leadership on formulating IT strategy, policy, and governance for Caltrans’s current and emerging technology portfolio. The incumbent acts as a technical lead and solution architect, responsible for defining, designing, developing, documenting, coordinating, and integrating products managed within the Division, implementing IT solutions to meet enterprise business objectives. The incumbent possesses a wide and deep practical technical knowledge base, which includes emerging technologies. The incumbent is recognized as a subject matter expert in their area of specialization, exhibits a mastery level of team leadership qualities and directs the most critical/complex projects. The incumbent acts as a technical architect with primary focus on architecting and managing Caltrans’ grant-making and grant administration lifecycle, customer relationship management (CRM) architecture and workflows, customer success workflows, and case management solutions within Salesforce. The incumbent will provide leadership in developing solutions in support of the Division of Data and Digital Services such as the Grants Management System and overseeing activities supporting development/procurement of such systems, communicating the work to internal and external audiences, and facilitating solution launches. The IT Specialist III performs duties related to the architecture, development, integration, operation, and maintenance of Salesforce implementations including user research, user-centric design, development or configuration, testing and implementation. The incumbent ensures seamless integration with enterprise middleware solutions such as MuleSoft, API gateways, and other integration frameworks to connect with external systems, leveraging RESTful APIs, SOAP, and event-driven architecture. Domains: Software Engineering Information Technology Project Management, This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate., This process provides for examination and job-selection specific to each position and consistent with the knowledge, skills, and abilities of the classification. All applicants must meet the minimum requirement for this examination by the final filing date.

This examination will not establish a civil service list; therefore, candidates will not have the ability to transfer their eligibility to other departments. Candidates will be notified in writing of their examination results.

Note: If using Out of Class (OOC) experience, you must submit a copy of your signed and approved Out of Class documentation. Failure to do so may result in your Out of Class experience not being considered during the evaluation process of this examination.

All applicants must meet the minimum qualifications by the final filing date to participate in the examination., One year of experience as an Information Technology Specialist II; or Six years of information technology experience, two years of which shall include performance of highly specialized work in a lead or expert capacity on highly complex or specialized information technology systems or services in one or more of the major six domains or a closely related or emerging information technology field. A master’s or doctorate degree from an accredited college or university may substitute for four years of the required general information technology experience. A bachelor’s degree from an accredited college or university may substitute for three years of the required general information technology experience. An associate’s degree from an accredited college may substitute for one year of the required general information technology experience. Only one degree may be used for substitution. When using education to meet minimum qualifications, education must include 15 semester units (or 22.5 quarter units) of information technology or closely related course work., 2. Describe your background/technical experience with Salesforce architecture, including security, integration with other tools and scalability.

1. Describe your experience and familiarity in discovering, assessing, architecting, and delivering large complex enterprise Salesforce solutions that were considered transformational. Highlight an example and your role in the project or effort.

2. Describe your experience providing information to leadership and facilitating collaboration with various teams and stakeholders. Detail your functions, within your present or prior role, and how you influence change.

Responses to the SOQ must be submitted on the Department of Transportation’s MSP Statement of Qualifications Form (PM-0504). Any SOQ responses that are not submitted on the PM-0504 will not be scored. Each box provided for your response has been limited to 2000 characters.