Information Technology Support Engineer

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Within the centralized Information Technology Department (ITD
• Maintains detailed records of equipment deployment, configurations, and any issues encountered during the process;
• Prepares reports on logistics performance, cost savings, and efficiency improvements;
• Plans and coordinates the installation and relocation of computer hardware, software, and peripherals across various departments or locations;
• Maintains open communication with various stakeholders, including IT teams, department heads, and end-users;
• Leads and participates in support for all types of tickets received by ITD: resolving problems, creating new capabilities, etc.;
• Participates in forecasting computing/communications growth and provides pro-active capacity management;
• Participates in the disposal of obsolete client and computing/communications center equipment; assists in client license compliance;
• Leads the automation, installation, configuration, documentation, troubleshooting and maintenance of ITD assets;
• Participates on Microsoft Teams to drive standardization and strategic implementations;
• Conducts testing to ensure the functionality and performance of computing and/or communications systems;
• Identifies and resolves any issues or malfunctions, troubleshoots problems related to connectivity and equipment failures.
• Within the Facilities Management Department:
• Manages fiber/copper builds for all Pima County cabling projects;
• Manages Pima County’s three Communications Job Order Contractors (JOC’s), ensuring they follow Pima County communication specifications;
• Creates, maintains and updates Pima County communications specifications;
• Supports Pima County users regarding communications projects, ensuring they receive the required information to complete tasks efficiently and within budget;
• Oversees Blue Staking for Pima County, ensuring outside plant communications remain secure and functional;
• Designs and builds copper/fiber redundancy to ensure Pima County key locations retain communications capability;
• Creates budgets and calculates costs for potential future communications projects for upper management;
• Forecasts maintenance costs for both fiber and copper throughout Pima County;
• Ensures our JOCs are cleared for work at Superior Courts, Juvenile Courts, Justice Courts, Recorders Office and Jails., Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.

The Pima County Information Technology Department (ITD) is seeking a self-motivated, thorough, disciplined, and perceptive professional to serve as an Information Technology Support Engineer. This is a senior-level position on a technical support team that provides services across all ITD disciplines and applications supported by the department.

The successful candidate will be an adaptable, well-rounded technical professional with a combination of strong technical, interpersonal, communication, and analytical skills. This position requires a team-oriented individual with a strong work ethic, an agile mindset, and the initiative to identify what needs to be done and see it through. The ideal candidate is a proactive problem-solver who thrives in a broad range of technical disciplines and is committed to continuously improving processes, services, and outcomes.

Candidates should have experience in at least two of the following areas:

• Application Administration
• System Administration
• Networking
• Data Center Operations
• Cloud Integration
• Desktop Support

This role requires close collaboration with other project teams, making strong interpersonal and communication skills essential. The position offers opportunities to apply and expand your technical expertise, work in a supportive and collaborative environment, and advance your career. Bring your energy, enthusiasm, professionalism, and commitment to continuous improvement and help make a difference in our community by supporting the mission of Pima County government.

Depending on the specific assignment,CJIS certification may be required to successfully complete the probationary period., Bachelor’s degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by the department head at the time of recruitment AND four years of work experience in the maintenance and administration of client computing or communications hardware and software infrastructure.

OR:

An Associate’s degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by department head at the time of recruitment AND six years of work experience in information technology including four years of experience in the maintenance and administration of client computing or communications hardware and software infrastructure.

(Relevant experience and/or education from an accredited college or university may be substituted.)

Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write “see resume” on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Experience maintaining and supporting utility scripts, ideally PowerShell.
• Experience with/knowledge of Microsoft Exchange, Active Directory, O365, SharePoint, Teams, Azure, or Intune/MECM.
• Experience supporting, deploying, and upgrading desktop applications.
• Experience providing customer support., Physical/Sensory Requirements: Will need to visually analyze network diagrams, read technical documentation, and interpret data and may also need to listen to audio signals or use specialized equipment to test and troubleshoot communication systems. May need to wear personal protective equipment (PPE) and follow safety procedures to ensure the individual’s safety and the safety of others. Will require the ability to identify industry standard color-coding of electrical wiring and components. Will require lifting equipment up to 50lbs. Action Activity - bending, climbing, crawling, kneeling, reaching, squatting, and stooping; Motion Activity - grasping; Hearing Activity - in noisy areas on a radio, behind themselves; Speaking Activity - in person, on a phone, on a radio; Vision - must be able to operate a motor vehicle, operate a commercial vehicle, distinguish color, have depth perception, have peripheral vision. Frequently required to lift, push or pull objects weighing up to 50 pounds.

Working Conditions: Will work in an office environment. Will work with various equipment and tools such as computers, laptops, telephones, network analyzers, testing devices, and software applications. Will need to work in the field, this can involve working outdoors, climbing ladders, under desks and physically connecting cables or equipment. Will need to travel to different locations, including client sites, project sites.

Salary Grade: 15

Pay Range

Hiring Range: $72,009 - $86,403 Annually

Pay Range: $72,009 - $100,817 Annually

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Pay Range is the entire compensation range for the position.