Datadog Observability Engineer

As a Senior Observability Engineer, you’ll play a pivotal role in building and supporting enterprise observability solutions across JLL’s global technology estate, with a primary focus on Datadog. Working across infrastructure, network, cloud, and application environments, you’ll improve visibility, automate monitoring and operational workflows, and help teams extract greater value from observability data. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees - and your expertise will be instrumental in making operations smarter, faster, and more reliable. You’ll collaborate with application, infrastructure, network, and cloud teams across APAC, AMER, and EMEA to understand their needs and implement effective monitoring solutions. This role offers the opportunity to work with cutting-edge AIOps and AI capabilities while solving complex technical problems and building automation that transforms how we deliver value. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this position is your chance to lead observability excellence in a globally distributed technology organization. What your day-to-day will look like:

• Build, configure, and optimize Datadog capabilities across infrastructure, applications, networks, cloud platforms, logs, and digital experience monitoring to provide comprehensive visibility
• Develop dashboards, monitors, alerts, integrations, SLIs, SLOs, and service health views that deliver meaningful and actionable insights to stakeholders
• Configure and troubleshoot Datadog agents, integrations, APIs, collectors, and telemetry pipelines to ensure reliable data collection and transmission
• Build automation using Rundeck, Ansible, Python, PowerShell, APIs, and Git-based processes that simplifies observability onboarding, configuration, remediation, and ongoing platform operations
• Apply observability-as-code practices to make monitoring configurations repeatable, scalable, and easier to maintain across environments
• Configure and enhance AIOps capabilities including event correlation, anomaly detection, intelligent alerting, noise reduction, and incident enrichment to reduce operational burden
• Leverage AI and generative AI capabilities to improve observability, troubleshooting, root-cause investigation, automation, and operational workflows
• Integrate Datadog with enterprise platforms such as ServiceNow, Rundeck, cloud services, and CI/CD tooling to create seamless operational ecosystems
• Use metrics, logs, traces, events, and network telemetry to investigate and resolve application and infrastructure performance issues, working collaboratively with teams across time zones

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related technical discipline, or equivalent combination of education and professional experience
• 5-8+ years of experience in observability, monitoring, Site Reliability Engineering (SRE), infrastructure engineering, application performance monitoring, or related enterprise technology roles
• Strong hands-on experience implementing, configuring, and supporting Datadog in large-scale enterprise environments
• Deep understanding of modern observability concepts including metrics, logs, traces, telemetry, distributed tracing, alerting, SLIs, and SLOs
• Hands-on experience with automation and orchestration technologies such as Rundeck and Ansible
• Proficiency in scripting and automation using Python, PowerShell, Bash, or similar languages
• Experience working with REST APIs, webhooks, Git/GitHub, and CI/CD technologies
• Experience with major cloud platforms, particularly Azure and AWS; GCP experience is beneficial
• Familiarity with Infrastructure as Code (IaC) and configuration management practices, * Experience with several observability domains including infrastructure monitoring, APM, logs, network monitoring, cloud monitoring, and digital experience monitoring
• Hands-on experience with AIOps capabilities such as anomaly detection, event correlation, intelligent alerting, or automated incident analysis
• Familiarity with generative AI and AI-assisted engineering, particularly applications that improve observability, automation, troubleshooting, and operational efficiency
• Experience identifying opportunities to reduce alert noise, unnecessary telemetry, and platform consumption while maintaining visibility
• Relevant certifications in Datadog, cloud technologies (AWS Certified Solutions Architect, Azure Administrator), automation, SRE, or related disciplines
• Strong communication skills with demonstrated ability to work effectively in globally distributed teams and collaborate across APAC, AMER, and EMEA time zones

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 19 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.