BI Developer / Data Visualization Specialist

• Design, build, and maintain dashboards and reporting solutions for operational and customer interaction data.
• Develop visual analytics using Amazon QuickSight and multiple data sources (real-time and historical).
• Create intuitive dashboards focused on operational monitoring, executive reporting, and customer experience insights.
• Design KPI dashboards, scorecards, and real-time monitoring views.
• Collaborate with Product, Data, Engineering, and Analytics teams to deliver impactful reporting solutions.
• Ensure usability, scalability, visual consistency, and data accuracy across all dashboards.
• Support analytics use cases across Contact Center, Omnichannel, Workforce, and Customer Experience domains.

Do you have experience in Usability?, * Proven experience in Business Intelligence development and dashboard creation.

• Strong hands-on experience with Amazon QuickSight and SQL.
• Experience building KPI-driven dashboards and operational reporting solutions.
• Knowledge of UX/UI principles applied to data visualization.
• Ability to translate business requirements into clear and actionable visual insights.
• Experience working with operational and real-time reporting environments.

Nice to Have

• Experience with Power BI, Tableau, or Looker.
• Knowledge of embedded analytics in SaaS platforms.
• Experience in Contact Center, Omnichannel, or Customer Experience analytics.
• Familiarity with workforce, operational, or speech/text analytics.
• Experience in multinational or multi-country environments.

Excelia is a multinational Consulting, Technology, and Professional Services company with over 25 years of experience and a presence in more than 50 countries across Europe, Latin America, and the United States.