Workday Global HCM Support Lead

• Lead or coordinate incident management for system issues, ensuring incidents are assessed, escalated, communicated, and resolved in a timely and controlled manner
• Provide stakeholders with incident communications, including business impact, status updates, actions being taken, and next steps
• Support post-incident reviews, root cause analysis, and follow-up actions to improve release quality, system reliability, and operational processes
• Plan and coordinate monthly local changes and bi-annual global releases, ensuring activity is prioritised, governed, and delivered in line with business needs
• Manage the end-to-end release lifecycle, including planning, dependency management, readiness tracking, risk identification, stakeholder alignment, and post-release review
• Drive cross-region prioritisation of changes, balancing local requirements with global priorities
• Build relationships with senior stakeholders and provide timely updates on release scope, risks, progress, impacts, and decisions required
• Coordinate regional, global, technical, and business teams to align release activity and delivery plans
• Own communications related to releases, updates, and change activity, ensuring they are clear, timely, audience-appropriate, and explain business impact
• Translate technical or system changes into practical communications that support understanding, adoption, and effective use
• Lead and coordinate training and enablement, including refresher training and training for new functionality
• Identify opportunities to improve user engagement through stronger communications, guidance, and training
• Drive continuous improvement across release management, communications, training, and incident response processes

Technologies:

• Incident Management
• Support
• Marketing
• AI

More:

We are WPP, a growth partner to leading brands, bringing together media intelligence and data solutions, creativity, production, enterprise solutions, and strategic counsel, powered by our WPP Open marketing platform. We work with leading brands in more than 100 markets. We are undertaking a three-year transformation to simplify, modernise, and unify our technology platforms. Workday is a cornerstone of this effort, supporting people data, operational and finance efficiency, consistent processes, stronger governance, and future-ready capabilities. As our Workday Global HCM Support Lead, you will lead a global technology support function for our People team, manage Workday specialists, maintain stakeholder relationships, and support continuous improvement. We offer opportunities to work at scale on challenging projects with creative problem solvers, and aim to foster a culture of creativity, belonging, and continuous learning. We use a hybrid approach, with teams in the office around four days a week; accommodations or flexibility can be discussed with our hiring team. We are an equal opportunity employer committed to respect, belonging, and equal opportunities for career progression.

• Strong experience in support service delivery, release planning, and change coordination within a systems or technology environment
• Experience managing senior stakeholders and working effectively across cross-functional and regional teams
• Experience in incident management, including coordination, escalation, stakeholder communication, and follow-up actions
• Strong judgement in prioritisation and decision support, particularly when balancing competing business and regional requirements
• Excellent written and verbal communication skills, with the ability to adapt messaging for technical and non-technical audiences
• Experience designing or delivering training, guidance, or user enablement to support change adoption
• Strong organisational skills, with the ability to manage multiple workstreams, deadlines, and dependencies simultaneously
• A proactive, solution-oriented approach, strong attention to detail, and a focus on continuous improvement