22677 - Engagement Advisor in the Service, Strategy and Transformation Directorate

The Service, Strategy and Transformation Directorate is recruiting a permanent SEO Engagement Advisor. The Engagement Advisor will sit within our Enable & Grow workstream and play a leading role in managing and developing the MoJ-wide Transformation Engagement Hub. The role will help teams across the department build the skills, confidence and capability to deliver effective transformation engagement themselves, through practical tools, guidance, learning and support., At the MoJ we believe and promote alternative ways of working, these roles are available as:

• Full-time, part-time or the option to job share
• Flexible working patterns

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

Salary

New entrants to the Civil Service should expect to join on the minimum of the pay range.

If you are already a civil servant and are successful in an external recruitment competition for a role with us, your starting pay will be the better of:

• promotion terms or transfer terms, as appropriate; or
• pay on appointment arrangements (minimum of pay range)

The Ministry of Justice (MoJ)

MoJ is the largest government department, employing over 90,000 people with a budget of approximately £10 billion. Each year, millions of people use our services across the UK - including at 500 courts and tribunals, and 133 prisons in England and Wales.

Further information can be found at https://www.gov.uk/government/organisations/ministry-of-justice

About the Directorate

This role sits within the Service Strategy and Transformation (SS&T) directorate within the Chief Operating Officer Group (COOG).

The SS&T directorate works across COOG and the wider MoJ to improve how justice services are designed and delivered, helping to achieve better outcomes for users and more effective delivery across complex systems.

The directorate includes several complementary functions:

• Strategy: Bringing COOG together to set a clear 3-5 year plan, align priorities and track progress.

• Engagement: Helping people understand, shape and adopt transformation through stakeholder engagement, capability building and targeted support.

• Transformation Office: Running the transformation portfolio, supporting the DG-level committee, spotting risks and removing blockers.

• Transformation Delivery: Helping teams deliver change end-to-end and sharing best practice, testing new ways of working and improving outcomes for users.

About the Engagement Advisor role

The Engagement Advisor role will focus on managing the Transformation Engagement Hub, a department-wide resource designed to help teams across MoJ plan and deliver effective transformation engagement. The Hub brings together practical tools, templates, guidance and advice in one place, making it easier for colleagues to involve the right people, at the right time, in the right way.

The role will help build engagement capability across the organisation by developing and improving the Hub, creating practical tools and guidance, supporting training, and promoting consistent good practice across the department.

Day-to-day responsibilities

This role would suit someone who can operate in a fast-paced environment, enjoys variety, and can deliver high-quality communications while building trusted relationships across a wide stakeholder landscape.

You will:

• Manage the day-to-day running and ongoing development of the Transformation Engagement Hub, ensuring content, tools and guidance remain useful, accessible and up to date
• Develop practical engagement tools, templates and guidance that help teams across MoJ plan and deliver effective engagement
• Test and refine new content, tools and functionality, using user feedback, data and learning to identify and implement improvements
• Work with colleagues and subject matter experts across MoJ to source, develop and quality-assure content for the Hub
• Use analytics and insight to understand what users need and prioritise improvements
• Build strong relationships with stakeholders across MoJ and its agencies to understand engagement needs, identify opportunities and encourage use of the Hub
• Support the promotion and rollout of the Hub, helping to build awareness, usage and engagement across the organisation
• Turn complex transformation and engagement information into clear, accessible and audience-focused products
• Provide practical engagement advice and support to teams where appropriate, helping them identify suitable approaches, tools and channels
• Manage competing priorities and take ownership of work from initial idea through to delivery, resolving problems and adapting approaches as needed
• Continuously improve the Hub and wider engagement offer by seeking feedback, testing ideas and applying learning

This list is not exhaustive, and the post holder may be asked to undertake other duties within the scope and grade of the role., You will be asked to submit a statement of suitability of no more than 500 words, explaining how you meet the following lead criteria:

• Experience building practical transformation engagement products and/ or resources and improving a service based on user needs (Lead)
• Ability to build effective relationships with a range of stakeholders, including senior leaders and delivery partners (Lead)

Successful applicants will then be invited through to the interview stage, where we will assess both technical skills and experience.

Candidates invited to interview

Candidates who are successful at sift will be invited to attend one interview stage.

Interview (30 minutes)

Candidates will be invited to a brief interview answering questions focused on technical skills and experience relevant to the role, through experience - based questions. Candidates may draw on examples from professional, voluntary or personal experience that they consider relevant. You will not be assessed against Civil Service behaviours, although we do recommend using STAR format for your answers., The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy., Select new file Application form stage assessments Experience We will assess your experience for this role via the following methods CV or Work History, Experience Questions, Statement of Suitability Experience Questions Application Form Question Word Limit 250 Statement of Suitability Guidance for the Statement of Suitability Please submit a statement of suitability of no more than 500 words, explaining how you meet the following lead criteria:

• Experience building practical transformation engagement products and/ or resources and improving a service based on user needs (Lead)

• Proven experience in transformation engagement, communications or stakeholder management, ideally in a complex organisation
• A strong track record of building trusted, effective relationships with a wide range of stakeholders
• The ability to prioritise effectively, manage competing demands, and communicate with confidence and credibility at senior levels
• A proactive and self-motivated approach, with the confidence to experiment, problem-solve and learn quickly through doing

During the assessment process, you will be invited to demonstrate your technical skills and relevant experience.

Technical skills:

• Communicate with clarity, confidence and impact
• Present complex information in a concise, engaging and audience-focused way
• Demonstrate strong engagement and influencing skills
• Structure and deliver clear, purposeful messages
• Reflect thoughtfully on experience, contribution and learning

Essential experience:

• Experience building practical transformation engagement products and/ or resources and improving a service based on user needs (Lead)
• Ability to build effective relationships with a range of stakeholders, including senior leaders and delivery partners (Lead)
• Ability to translate complex information into clear and engaging communications products
• Strong judgement, prioritisation and adaptability in managing competing demands
• Ability to tailor messages and engagement approaches to different audiences and contexts
• Collaborative approach, with the ability to work effectively across teams
• Experience supporting engagement linked to strategy, transformation, change or service improvement
• Confidence using Microsoft PowerPoint, Word and Excel to produce clear and effective products

The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description., You must ensure that any evidence submitted as part of your application is truthful and factually accurate., You will also be asked to provide a CV to demonstrate relevant experience, career history and achievements. This will not be assessed., * Ability to build effective relationships with a range of stakeholders, including senior leaders and delivery partners (Lead) Evidence of Experience CV or Work History, Experience Questions, Statement of Suitability Interview stage assessments Interview Dates Expected October 2026 Experience Your Experience for this role will be assessed at interview. To learn more about Experience and how they are assessed please click here. We will assess your experience for this role via the following methodsExperience Questions Level of security checks required Baseline Personnal Security Standard (BPSS)

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners’ rules.

Support

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
• To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.