Business Strategy and Operations Program Manager, Data Center Operations

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It’s your job to coordinate the players and keep them up to date on progress and deadlines.

As a Business Strategy and Operations Program Manager, you will be a pivotal member of our enablement team, dedicated to removing friction and minimizing administrative burden for our Data Center Operations (DCOps) field teams. Your mission is to provide the operational clarity and process support necessary for our field teams to maintain focus on delivering operational excellence. Your responsibilities will include streamlining the OKR process, simplifying the Rhythm of Business (RoB), and executing a two-way communication strategy that ensures field challenges are heard and addressed by leadership. You will require a service-oriented mindset, focused on empowering our technical teams to work effectively by reducing the complexity and confusion that often accompany large-scale operations.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google’s product portfolio possible. We’re proud to be our engineers’ engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $188000 - $274000 (USD) + 20% bonus target + equity + benefits, * Act as a team multiplier for our field teams by proactively identifying and eliminating operational bottlenecks and administrative friction that impede their daily work.

• Own the end-to-end OKR process for the organization, leading the setup, tracking, and alignment of OKRs while ensuring that objectives are clear, relevant to field needs, and designed to minimize reporting overhead.
• Organize and facilitate the regular meetings that keep the organization aligned, ensuring discussions are productive, and that critical blockers are identified and cleared.
• Build trusted partnerships across cross-functional groups to drive operational improvements and ensure that initiatives are designed with business needs in mind.
• Look for ways to simplify how we work.

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain., * Bachelor’s degree or equivalent practical experience.

• 8 years of experience in program or project management.
• 8 years of experience in business strategy, operations, or program management, with a focus on designing and driving organizational processes.
• 8 years of experience managing organizational rhythms (e.g., monthly/quarterly business reviews, OKR tracking, leadership summits) or executing internal communication strategies for operations.
• 8 years of experience managing cross-functional programs., * 5 years of experience in business operations or operational program management in a data center environment.
• 5 years of experience establishing business-centric metrics, KPIs, and evaluation frameworks for complex organizations.
• Experience with designing and implementing process improvements or change management initiatives that resulted in measurable organizational efficiency gains.
• Demonstrated ability to influence cross-functional partners and leadership across a global team to drive operational improvements, particularly in ambiguous environments where engaged priorities exist.
• Strong executive leadership presentation skills with the ability to communicate effectively to executive stakeholders.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle’s EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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