Business Architect for Security Services Strategy

Customer Journey and Portfolio Strategy

• Own and evolve the strategy and operating model for the Security Unified services portfolio, aligning repeatable IP, Value-Based Deliverables, and Value Acceleration Services with Microsoft Security priorities, go-to-market strategy, key workloads, and customer needs.
• Develop an end-to-end view of the customer security journey, ensuring the portfolio supports customers from initial strategy and solution adoption through usage, value realization, renewal, and expansion.

• Proactively identify gaps, opportunities, and disconnected experiences across the customer journey, and develop recommendations and action plans that improve portfolio effectiveness and customer outcomes. Portfolio Lifecycle and Delivery Excellence

• Working as a cross org team wotk to manage the Unified catalog and offering lifecycle, including demand intake, prioritization, development, accreditation, skilling, adoption, performance monitoring, quality, and retirement.
• Ensure the portfolio delivers simplified, connected, and repeatable customer experiences while remaining responsive to different levels of customer security maturity and changing business priorities.

• Improve delivery excellence through greater repeatability, technical maturity, consistent quality, clearer customer guidance, and effective use of global delivery and partner capabilities. Usage, Consumption, and Business Impact

• Independently analyze business, customer, field, delivery, and operational data to identify demand signals, usage and consumption opportunities, portfolio performance trends, risks, and gaps.
• Translate insights into portfolio priorities and recommendations that improve offering relevance, attachment, adoption, usage, consumption, customer value, and revenue outcomes.

• Connect services and delivery motions to measurable customer outcomes and establish clear pathways from successful delivery to ongoing adoption, renewal health, and expansion. The internal operating model similarly connects services to usage and consumption pipeline execution. Cross-Organizational Alignment and Communication

• Partner across business, technical, product, engineering, and field teams to align portfolio priorities and establish a closed feedback loop between customer needs, field execution, offering strategy, and product direction.
• Clearly communicate the business situation, strategy, priorities, progress, risks, blockers, impacts, and outcomes at the appropriate level for each audience.
• Provide leaders and stakeholders with the visibility and recommendations needed to make decisions, remove obstacles, and drive timely execution with minimal management direction.

• Bachelor’s Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field
• OR equivalent experience.
• 3+ years experience in in Near Term Strategy (1-2 years out), Management Consulting, or Finance.

Preferred Qualifications:

• Bachelor’s Degree in Business, Finance, Economics, Computer Science, or related field AND 6+ years of marketing, strategy, sales, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience
• OR equivalent experience.

Sales Strategy Enablement IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

Securityrepresentsone of the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all-reshaping security and empowering every user, customer, and developer with a security cloud that protects them through end-to-end, simplified solutions. We accelerate Microsoft’s mission to secure digital technology platforms, devices, and clouds across our customers’ heterogeneous environments, while safeguarding our own.

The Business Architect for Security Unified Portfolio Strategy will lead the strategy and operating model for the Security Unified services portfolio, including repeatable IP, Value-Based Deliverables, and Value Acceleration Services.

The role will look beyond individual catalog offerings to understand the end-to-end customer security journey, from identifying customer needs and shaping the appropriate engagement path through adoption, usage, value realization, renewal, and expansion. The role will ensure the portfolio provides simplified, connected, and repeatable solutions that help customers improve their security posture across heterogeneous platforms, devices, applications, and clouds.

Working across business, technical, product, engineering, sales, field, and delivery organizations, the role will translate customer and business signals into portfolio strategy and scalable services that advance Microsoft Security priorities, increase usage and consumption, and deliver measurable customer and business outcomes. The role supports the team’s broader mandate to connect customer vision, Security solution strategy, field execution, and measurable post-sales value

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.