Data Platform Support Engineer

NTT DATA INC.

Dallas, TX, United States

7 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$96,492.0 - $144,738.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Microsoft Azure Continuous Integration Data Validation Information Engineering Data Infrastructure Data Integration Extract Transform Load (ETL) Database Queries Python (Programming Language) Log Analysis Power BI Azure Data Lake

+13 more

SQL Databases Enterprise Data Management Data Processing Azure Data Factory System Availability Snowflake Apache Spark Git Data Lakes Pyspark Data Pipelines Servicenow Databricks

Job description

Provide day-to-day operational and production support for enterprise data platforms built on Azure Databricks, ADF, SQL, and ADLS.
Monitor data pipelines, Databricks jobs, scheduled processes, and integrations to ensure successful and timely execution.
Troubleshoot failed ADF pipelines, Databricks notebooks/jobs, SQL processes, ETL/ELT workflows, and data-load failures.
Investigate production incidents, data discrepancies, performance issues, and processing failures.
Perform root-cause analysis and coordinate permanent fixes for recurring issues.
Execute SQL queries to validate data, reconcile source and target systems, and diagnose production issues.
Monitor platform health, job performance, data availability, and processing SLAs.
Work closely with Data Engineers, Technical Leads, application teams, infrastructure teams, and business stakeholders to resolve incidents.
Support deployment, configuration, release, and change-management activities.
Maintain operational documentation, troubleshooting procedures, support runbooks, and knowledge-base articles.
Escalate complex platform or development issues to the appropriate engineering teams.
Participate in incident, problem, and change-management processes.
Identify opportunities to automate repetitive support activities and improve platform reliability.

Preferred Skills

Azure Monitor / Log Analytics
Delta Lake
Unity Catalog
Azure DevOps / CI/CD
ServiceNow
Power BI
Git
ITIL-based production support experience

Requirements

6+ years of experience in IT, Data Engineering, Data Platform Support, Application Support, or Production Support.
Strong hands-on experience with Azure Databricks.
Strong experience with Azure Data Factory (ADF), including monitoring and troubleshooting pipelines.
Strong SQL skills for querying, troubleshooting, data validation, and performance analysis.
Experience supporting ETL/ELT pipelines, batch jobs, data integrations, and enterprise data-processing environments.
Experience troubleshooting Databricks jobs/notebooks, ADF pipelines, SQL jobs, and data-processing failures.
Experience with Azure Data Lake Storage (ADLS/ADLS Gen2).
Working knowledge of PySpark/Spark and Python.
Strong experience with production support, incident resolution, root-cause analysis (RCA), monitoring, and problem management.
Ability to troubleshoot data discrepancies and identify issues across source and target systems.
Good communication and stakeholder coordination skills.
Ability to work from Dallas, TX as required., · 3+ years of experience in Snowflake platform operations or support. · SnowPro Core certification preferred; additional Snowflake certifications a plus. · Proficiency in SQL a…
1 month ago