Application Support Engineer

As an Application Support Engineer you will be responsible for acting as a software detective providing a dynamic service by identifying and solving issues within multiple components of critical business systems. You are expected to be a subject matter expert collaborate and manage the team to perform effectively take responsibility for team decisions engage with multiple teams and contribute to key decisions. Providing solutions to problems that apply across multiple teams is a vital part of this role. Master proficiency in Engineering Support is required. Master proficiency in Application Remediation is recommended. Master proficiency in IT Troubleshooting is suggested.

• Analyze complex software issues and develop effective solutions to maintain system stability and performance.
• Lead collaborative efforts across teams to ensure timely resolution of critical incidents and minimize business impact.
• Support continuous improvement initiatives by identifying recurring problems and proposing enhancements to processes and tools.
• Provide expert guidance and knowledge sharing to support team members and foster a culture of learning.
• Contribute to the development and documentation of best practices and standard operating procedures to elevate service quality.
• Specific skills supporting the following areas is required
• Mainframe application programming across Johnson Controls application suite with focused knowledge of CARMS Walker Interactive and ADMIN.
• Mainframe core environment consists of Db2 CICS MQ
• Assist with BRDs RACF security third party software tax calculation and disaster recovery planning and execution
• L2 L3 Break fix
• Minor Enhancements
• Service Requests
• Problem Management as part of L3
• Daily system integrity verification cash feed reconciliation and interface feed checks
• Report distribution and adhoc reporting
• Programming language proficiency in IMS Db2 COBOL Java CICS MQ Assembler
• Knowledge of CA7 REXX FTP SFTP

Best Practices, Business Solutions, Business Transformation, Cobol Programming Language, Compensation and Benefits, Continuous Improvement, Disaster Recovery, Diversity, Documentation, Emerging Technology, FTP (File Transfer Protocol), IBM CICS (Customer Information Control System), IBM DB2, IBM IMS Database, IBM Rexx Programming Language, Identify Issues, Information Systems/Technology IS/IT Administration, Java, Mainframe Computer, Maintenance Services, Messaging Middleware, Problem Solving Skills, Professional Services, Programming Languages, RACF (Resource Access Control Facility), Reconciliation, Report Distribution, Secure/SSH File Transfer Protocol (SFTP), Security Software, Software Administration, Software Engineering, Standard Operating Procedures (SOP), Systems Maintenance, Tax Software, Team Lead/Manager, Team Player, Technical Support, Time Management

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.