Director, Information Technology - Connected Insurance Platforms

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

USAA is seeking a Director, Information Technology to lead the strategy, delivery, and evolution of telematics technology capabilities supporting Auto and Property & Casualty Insurance. This leader will drive the development of scalable cloud-based data platforms, telematics products, and strategic partnerships that transform driving behavior and connected vehicle data into meaningful business outcomes. The ideal candidate brings deep experience in insurance technology, telematics ecosystems, and modern data platforms, combined with a passion for innovation, talent development, and delivering member value.

As a technology leader, you will partner across engineering, product, data science, and business teams to advance usage-based insurance and telematics capabilities. You will help shape the future of connected insurance by leveraging cloud technologies, advanced analytics, and strategic industry partnerships to improve pricing, risk assessment, claims insights, and member experience., * Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.

• Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Oversees efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams.
• Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities.
• Develops and oversees metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).
• Creates a multi-year plan to operationalize a technology support strategy, with key milestones, deliverables, and realization targets.
• Oversees the creation and execution of departmental budgets and forecasts for applicable technology support function.
• Oversees the availability management of technology solutions / domains by applying strong change and incident management practices.
• Works across multiple functional areas and influences future business strategy to be able to best utilize available technology support functions as well as future ones.
• Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support.
• Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs.
• Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives.
• May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Bachelor’s degree; OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
• 8+ years of experience in a technology function within Software Engineering, Application Development, Data Engineering, or Infrastructure environments.
• Experience designing, building, and scaling cloud-based data platforms that ingest and process high-volume data streams using AWS, Azure, or GCP.
• Experience partnering with insurance telematics providers (e.g., Arity, Cambridge Mobile Telematics (CMT), Octo) and/or vehicle OEMs.
• Experience leading technology solutions through the full software development lifecycle, including requirements, design, development, testing, implementation, and support.
• Strong technical knowledge across one or more domains including Application Development, Data Engineering, Cloud Platforms, or Infrastructure Services.
• Experience evaluating technology investments, conducting cost-benefit analyses, and using data-driven insights to guide decision-making.
• Demonstrated ability to communicate complex technical concepts and technology decisions to both technical and non-technical audiences, including senior and executive leaders.
• Experience leading multiple concurrent priorities within complex, fast-paced environments while proactively identifying and resolving risks.
• Proven ability to build high-performing teams and foster a culture of quality, accountability, and continuous improvement.
• Demonstrated financial management experience, including budgeting, forecasting, and management of technology-related expenditures.
• Advanced facilitation, collaboration, stakeholder management, and consensus-building skills across cross-functional organizations.
• Experience developing and executing technology vision, strategy, and organizational change initiatives.
• Working knowledge of applicable legislative, regulatory, risk, and compliance requirements

What sets you apart:

• Experience leading the delivery of telematics technology solutions for a major insurance carrier, including the application of machine learning, predictive analytics, or advanced modeling to drive risk scoring, pricing, customer segmentation, claims insights, fraud detection, and member engagement capabilities.
• AWS Certification

Compensation range: The salary range for this position is: $ 143,320.00 - $273,930.00 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you’ll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don’t have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.