Systems Integrator

Support existing windows image and client updates such as:

• Review, recommendation, and implementation of proven methods for workstation image and software currency using System Center or other software management tools - to include maintain, update, and troubleshoot workstation images and task sequences with SCCM and / or Systems Center Suite Operating System Deployment.
• Support for new client hardware in current image deployments - IE - Surface Tablet.
• Create / Update Windows Imaging Format (WIM) for Windows 10/11 supported feature update versions, via the MS Semi - Annual Channel targeting annual fall release via the MS Deployment Toolkit (MDT) platform.
• Generate standalone media (USB image) to support the Annual Feature releases.
• Support for Office upgrades via Distributed File Systems (DFS) or other recommended solutions.
• Review existing support and deployment methods used in CI for the monthly MS Office Professional Plus (OPP) software and provide recommendations for alternative support and deployment methods.
• Provide support and troubleshooting expertise for current OPP deployments that fail to update to newest release.
• Provide technical support for impact installing additional MS Office products like Visio and Project on a client has on the installed version of the M365 Office suite.
• Troubleshooting assistance with failed systems management deployments and assistance with repairing client health issues.
• Assistance with implement and support of Security Policies and Audits; troubleshoot and resolve security permission issues.
• Develop and execute plans for increasing overall desktop platform optimization and standardization.
• Provide technical knowledge and support of Windows 10/11 group policy.
• Fully documenting the Windows 10/11 Operating System Imaging and maintenance lifecycle to include standard and above base software.

Salary Range: $155,000

Bachelor’s Degree

• Ability to obtain IRS High Risk level clearance
• 5+ years experience
• Strong experience supporting and administering Windows 10/11 desktop environments, including operating system imaging, deployment, updates, and troubleshooting.
• Hands-on experience with Microsoft SCCM/MECM and/or MDT, including task sequences, software deployments, WIM images, and standalone deployment media.
• Experience with Microsoft 365/Office deployments and updates, including troubleshooting Office Professional Plus, Visio, Project, and related compatibility issues.
• Strong knowledge of Windows Group Policy, Active Directory, security policies, permissions, and endpoint security configurations.
• Demonstrated ability to troubleshoot failed software deployments, Windows updates, client health issues, and hardware/software compatibility problems.
• Strong technical documentation, process improvement, standardization, and lifecycle management skills, with the ability to develop and maintain Windows imaging and deployment procedures.