Digital & AI Solutions Manager

We’re CX fanatics, with technology at the core of everything we do. The world’s most-loved brands rely on us to deliver seamless, tech-driven experiences. We’re now looking for a Digital & AI Solutions Manager to bridge business needs and innovative technology solutions, helping us develop compelling proposals and shape the future of digital solutions for our clients. If you’re passionate about technology, solution design and creating real business value, we’d love to hear from you. Sounds interesting? Apply now!

Join Transcom as a Digital & AI Solutions Manager!

Be part of a team that brings together Sales, Operations and IT to create innovative, commercially viable solutions for our clients. In this role, you’ll lead the IT and Technology Evolution aspects of bids and sales opportunities, translating complex client requirements into clear technical solutions while considering feasibility, cost, scalability and security. You’ll work closely with clients, business stakeholders and technical teams from solution discovery through to implementation handover.

In this role, you will:

• Lead the end-to-end pre-sales lifecycle for commercial bids and internal initiatives, with responsibility for the IT and Technology Evolution elements of RFP and RFQ submissions
• Analyse, structure and prioritise complex business requirements to develop integrated functional and technical solutions
• Develop Solution Design Documents covering technical and security requirements, assumptions, risks and environmental considerations
• Build detailed IT cost estimates covering technical expenditure, licensing and operational requirements
• Act as the key interface between clients, Sales, Operations and technical engineering teams throughout solution discovery
• Deliver engaging technical demonstrations that showcase the value and innovation of proposed solutions
• Assess technical feasibility and provide high-level estimates for implementation resources and timelines
• Work with global IT leadership to ensure proposed solutions align with Transcom’s global service portfolio, standards and scalability objectives
• Incorporate security requirements and risk considerations into solution architecture
• Stay informed on AI ecosystems and identify practical opportunities to apply AI to create business value
• Support competitive and market analysis to ensure solutions reflect relevant technology and service trends
• Manage the formal handover of validated solution designs to Implementation and Delivery teams, ensuring a smooth transition from sales to operational execution

What’s in it for YOU!

• International and inclusive environment that makes you feel supported, encouraged and welcome from day one
• Opportunity to work at the intersection of technology, AI, digital solutions and business development
• Exposure to complex international client opportunities and high-impact technology solutions
• Opportunity to work closely with Sales, Operations, Engineering and global IT leadership
• Continuous development through our internal learning platforms and external training
• Opportunity to contribute to innovative solutions that support both revenue growth and operational efficiency
• Corporate benefits and discounts
• This is a remote role from within EMEA and we are ideally seeking to hire in Croatia, Estonia, Hungary, Italy, Lithuania, Spain or Portugal where we already have established team members.

To be successful in this role, the following is needed

• 3-5 years of proven experience in technical pre-sales, solutions analysis or a similar technical solutions role
• Candidates with experience in call centres or BPO will be a priority
• Strong experience in solution design and technical proposal development
• Ability to translate complex business requirements into clear, viable technical solutions
• Experience with technical costing, licensing and operational cost estimation
• Strong understanding of enterprise infrastructure, networking, telecommunications and cloud-based service models
• Good understanding of Artificial Intelligence ecosystems and their practical application in business
• Strong knowledge of cybersecurity principles and risk assessment within solution design
• Experience working with project management methodologies in technical pre-sales environments
• Excellent technical writing, presentation and communication skills
• Strong analytical and problem-solving skills, with the ability to break down complex client challenges into practical workstreams
• Highly organised and able to manage multiple opportunities and deadlines simultaneously
• Commercially aware, with the ability to understand how technology solutions can support business growth and operational efficiency
• Professional fluency in English, both written and spoken, at C1 level or higher

Please include a full CV, in English, with your application.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.