Principal Information Technology Analyst (iHub / IT Service Desk

The Principal Information Technology Analyst provides advanced technical support to the Innovation Hub (iHub) and, when needed, the IT Service Desk. This position is responsible for ensuring reliable operation of end-user devices, audio/visual systems, media streaming tools, and hybrid meeting technologies.

They coordinate major meetings and events, support both internal and public-facing technology needs, and address complex technical issues requiring higher-level expertise. In addition, the analyst guides team members, reviews service patterns, and recommends practical improvements to strengthen system stability and user experience.

What You?ll Do

? Coordinates and provides advanced technical support for high?profile meetings, including Board, Committee, and executive sessions. ? Operates, maintains, and troubleshoots audio?visual systems, hybrid meeting platforms, and media tools; manages related service tickets and requests. ? Schedules and prepares AV resources for internal and external events, ensuring equipment and systems are fully tested and ready for use. ? Oversees post?meeting outputs such as transcripts, audio files, voting records, and participant reports. ? Tracks and maintains AV equipment and media systems, including inventory, lifecycle updates, and replacement planning. ? Supports transitions from legacy systems to new digital platforms and assists with system decommissioning. ? Monitors service queues across the Innovation Hub, WS1, and IT Service Desk, helping identify trends and areas for improvement.

This job announcement has been designed to indicate the general nature and level of work being performed by employees in this classification / job., Schedule: 9/80. Monday through Friday, with every other Friday off. Start times are no earlier than 6 am and end times are no later than 6 pm.

Hybrid: Metropolitan?s current practice in this position is a hybrid work schedule. This typically includes two days a week in person and the other days remote. This is subject to change dependent on organizational needs. In addition, a telework policy is scheduled for negotiations and once completed and implemented, will provide final direction on the hybrid schedule.

Education and Experience: Bachelor?s degree from an accredited college or university and eight years of increasingly responsible experience, of which two years must have been at the Senior Programmer Analyst or Senior Systems Analyst level.

Relevant/Related Experience is defined as: a combination of experience supporting AV (audio-visual) and conferencing technologies, including hybrid meetings, events, web conferencing, media streaming, and AV troubleshooting.

Desirable Qualifications: Experience supporting Board Members, executives, and Board support staff, including coordinating technology needs and providing timely, professional assistance; Experience providing IT support, including incident management, troubleshooting, escalation, and customer service; Working knowledge of Windows, Microsoft 365, basic networking, mobile devices, ServiceNow, and common IT tools.

CERTIFICATIONS, LICENSES, AND REGISTRATION REQUIREMENTS

License(s): Valid California Class C Driver?s License or equivalent that allows you to drive during your employment is required at time of application.

? Competitive compensation ? Excellent medical, dental, life, vision plans. ? Deferred compensation in the form of a 401(k) plan (with matching contribution) and a 457 plan. ? Retirement benefits under the California Public Employees’ Retirement System ? Tuition reimbursement ? Training and advancement opportunities ? Excellent working environment ? Public transportation reimbursements

? Hub of public transportation: rail, subway, buses, and taxis

? On-site fitness center

At the Metropolitan Water District of Southern California, we deliver reliable water to a region with 19 million people?and to?accomplish?this,?we rely on?a?team of talented employees: innovators, problem-solvers, and?collaborators?who make it all possible.?, The Metropolitan Water District of Southern California is a state-established cooperative that, along with its 26 cities and retail suppliers, provides water for 19 million people in six counties. The district imports water from the Colorado River and Northern California to supplement local supplies, and helps its members to develop increased water conservation, recycling, storage and other resource-management programs.

Metropolitan is an Equal Employment Opportunity (EEO) employer. The Metropolitan Water District of Southern California is committed to fostering an inclusive and respectful workplace for all employees.

Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process, please reach out to the Human Resources Office at or email .

In accordance with applicable laws, we provide religious accommodations for sincerely held religious beliefs, practices, and observances that conflict with work requirements. If you require a religious accommodation during the application, interview, or employment process, please reach out to the EEO Office at or . Requests are evaluated on a case-by-case basis.