Epicor ERP Functional & Technical Support

• Provide L2/L3 functional and technical support for Epicor ERP environments.

• Troubleshoot day-to-day ERP issues and identify root causes.

• Configure and optimize Epicor modules supporting Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management.

• Analyze existing business processes and identify opportunities for process improvement.

• Support post-implementation stabilization and ongoing ERP enhancements.

• Collaborate with IT and business teams to resolve application, integration, performance, and data issues.

Epicor Implementation & Upgrade

• Participate in new Epicor implementations, upgrades, migrations, and rollouts.

• Analyze, design, configure, develop, test, and deploy Epicor solutions.

• Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11.

• Support system conversions and legacy ERP modernization initiatives.

• Develop technical specifications and implementation documentation.

• Provide user training and knowledge transfer.

The profile demonstrates experience with more than 45 Epicor installations/upgrades and work across multiple Epicor generations.

Epicor Customization & Development

• Develop and maintain Epicor customizations.

• Perform screen and form customizations.

• Develop and maintain:

o BPMs

o BAQs

o BAM

o Dashboards

o Business processes

o Global alerts

o Shop warnings

• Develop integrations using REST APIs, Service Connect, SSIS and other integration technologies.

• Work with C#, VB.NET and .NET technologies.

• Support Product Configurator and other Epicor technical components.

Reporting & Analytics

• Develop and maintain Crystal Reports and SSRS reports.

• Create complex queries, calculated fields, cross-tab reports and subreports.

• Develop dashboards and KPI/business-metric reporting.

• Convert existing reporting solutions between Crystal and SSRS where required.

• Support business users with reporting and data-analysis requirements.

Database & Performance

• Support Microsoft SQL Server and Progress databases.

• Perform SQL administration, indexing and performance tuning.

• Troubleshoot database and application performance issues.

• Analyze system bottlenecks and recommend improvements.

• Support high availability, disaster recovery and system continuity initiatives.

The source profile specifically includes SQL administration, indexing, performance tuning, log shipping, Progress databases and system-performance troubleshooting.

Manufacturing & Supply Chain

• Work with manufacturing organizations to optimize ERP-supported business processes.

• Support:

o Manufacturing

o MRP

o Job Management

o Engineering

o Scheduling

o Shop Floor / MES

o Inventory

o Purchasing

o Order Fulfillment

o Barcode/handheld solutions

• Integrate Epicor with warehouse, shipping, MES and other manufacturing systems.

• Identify opportunities to improve operational efficiency through ERP automation.

Project Management

• Lead or participate in Epicor implementation and enhancement projects.

• Manage project scope, schedules, budgets, resources and deliverables.

• Work with business and IT stakeholders across all organizational levels., Epicor Managed Support * ERP Optimization * Epicor Kinetic Modernization * Integration * Data & Analytics * QE/Test Automation * AI/Agentic ERP Automation

The role may also collaborate with Artizent’s Astra Data, Astra Engineering and Astra AI/Agentic teams to identify opportunities to modernize ERP operations and automate repetitive support and business processes.

• Extensive hands-on experience with Epicor ERP / Epicor Kinetic.

• Strong combination of functional and technical Epicor expertise.

• Experience supporting manufacturing or service-oriented organizations.

• Strong experience with Epicor configuration, customization, implementation and production support.

• Experience with Epicor BAQ, BPM, BAM, Dashboards and Business Processes.

• Strong SQL/database experience.

• Experience with Crystal Reports and/or SSRS.

• Experience with .NET, C#, VB.NET or related development technologies.

• Experience with Epicor integrations and APIs.

• Strong analytical and problem-solving skills.

• Excellent communication and stakeholder-management skills.

Preferred Qualifications

• Epicor Consulting certification.

• PMP certification.

• Experience with Epicor Kinetic/11.

• Experience with Epicor Vantage, Epicor Enterprise, Prophet 21 or Avante.

• Experience with MES, Service Connect, Product Configurator, SSIS and REST APIs.

• Manufacturing process knowledge.

• Experience leading ERP upgrades and implementations.

• Experience with SOX/Sarbanes-Oxley environments.

Experience Level

Senior / Lead Consultant

The ideal candidate should be capable of operating independently as a senior technical-functional SME and working directly with client business and IT leadership.