Help Desk Analyst I Information Technology

Description: Are you ready to join a growing team? CTG is seeking to fill an Infrastructure Analyst II opening for our client. Location: Buffalo, NY Duration: 12 months Pr…

• 1 day ago, Lighthouse Technology Services is partnering with our client to fill their IT Infrastructure Analyst position! This is a 12 - 18 month contract and will be hybrid in Buffalo, NY. …
• 1 day ago, Description: Are you ready to join a growing team? CTG is seeking to fill an Infrastructure Analyst II opening for our client. Location: Buffalo, NY Duration: 12 months Pr…
• 2 days ago +

The position requires basic understanding of PC hardware/software, general knowledge of broadband or network connectivity and electronic health records. Will provide technical assistance to resolve issues related to computer hardware and software, including printing and operating systems. Must have good customer service and teamwork skills, a positive attitude, good judgment, technical and analytical aptitude, and be dependable and respectable. Will interact with end users to diagnose problems and implement solutions, thoroughly document IT problems using Remedy, escalates issues when needed, and supports systems security and standards. Work with other helpdesk members to ensure adequate coverage is provided., * High school education or equivalent required, * Requires 3- 6 months of technical customer service experience, or equivalent combination of experience and college level education, * Good customer service and teamwork skills

• A positive attitude
• Good judgment
• Technical and analytical aptitude
• Be dependable and respectable
• Employee has regular access to confidential data, which if revealed could have a negative internal and external effect

• Normal heat, light space, and safe working environment; typical of most office jobs