Data Center Server Support Technician

This is an onsite Server Support role responsible for day-to-day activities post-installation, supporting the servers in the client’s data center. The position requires working at a client site alongside their staff, demanding strong technical skills and professionalism. The focus is on individuals with hands-on experience in server hardware, including provisioning, troubleshooting, and lifecycle management., * Support day-to-day data center activities.

• Proactively monitor the data center, alerting the customer to any issues such as amber lights or temperature changes.
• Escort dispatched field engineers when applicable.
• Manage parts inventory through LOIS (training will be provided).
• Maintain documentation of the environment, including serial numbers, elevations, and runbooks.
• Coordinate with the customer for maintenance activities related to power, cooling, and containment walls.
• Perform BIOS lifecycle management, including adding users and patching.
• Triage with support teams to schedule break/fix activities.
• Update system versions as directed by the customer team.

Technical Skills:

• Experience with PowerEdge Rack/Tower servers.
• Experience with iDRAC (Integrated Dell Remote Access Controller).
• Experience with RHEL and Ubuntu operating systems.
• Experience working in a large-scale server environment.
• Strong hands-on hardware experience.

Preferred Qualifications

• Experience with PowerEdge XE servers.

Additional Requirements

• Candidate must be willing and committed to work 100% onsite at the customer location. This is an onsite-only role.
• The selected candidate will need to complete XE Server training prior to starting the residency.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.