Systems Engineer III

A Systems Engineer Tier III is a key position on our Managed Services team that maintains core IT functionality for our clients. While working in a swift and timely manner, the position is the front line for the company’s technical support initiatives and directly interacts with users and service providers to resolve reported service incidents and requests., * Practice strong client service to help foster and enhance our relationships with our clients.

• Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
• Maintain current knowledge of relevant technology and will continually research industry best practices.
• Work with the end user to resolve desktop level and complex helpdesk tickets.
• Coordinate with Technology management to resolve any or one of connectivity, desktop, network, server and hardware or software-based issues.
• Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
• Create and maintain basic to moderately complex systems for the benefit of internal and external clients.
• Assist in the development of technical application design documents.
• Provide initial unit testing of all system changes with the goal of providing a stable production environment.
• Assist project team members in developing scope documents and project estimates.
• Communicate consistently and effectively with clients and business associates to build trust and create successful partnerships.
• Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
• Complete assigned tasks in a timely manner, track hours and communicate status to manager.
• Track all documentation and communications through Carrier Access IT, LC.’s internal database.
• Leads by example in resolving complex technical challenges, setting a high standard for quality, accountability, and professionalism within the team.
• Provides mentorship and guidance to Tier 1, Tier 2, and Tier 3 engineers, fostering skill development through knowledge sharing, coaching, and hands-on support.
• Acts as a technical escalation point, ensuring timely resolution of high-impact issues while mentoring peers through the troubleshooting process.
• Will work in one of our offices, Clive, Cedar Rapids, or Omaha.
• Perform other tasks as needed and/or requested.

Associate or bachelor’s degree and 7+ years of related information systems technical experience.

Gained certifications in any of the following areas is considered a strong asset: Microsoft technologies, VMware, Cisco Duo and/or Endpoint Security, Veeam, Datto, AWS, Azure, and cybersecurity-related domains.

Competence in diverse technology skills, in any of the following areas, desktop support, network/server/voice infrastructure design/build/modification, Business application management and LAN/WAN administration.

Deep knowledge of Active Directory, Group Policy, User Management, Email and Cloud Technologies

Experienced in working in RMM (N-Able and Logic Monitor favorable), AV (CISCO Secure Endpoint and Microsoft Defender favorable), and Backup tools.

Plan, execute and deploy workstation, server and cloud solutions.

Experience working in ConnectWise a plus.

Experience in managing and supporting virtualization platforms, including Hyper-V and VMware (vSphere, ESXi), with a focus on general maintenance, performance optimization, and full lifecycle upgrades in enterprise environments.

Has troubleshot SAN (Pure Storage, etc.), general maintenance and support, and completed lifecycle upgrades.

Experience working with Domain Services (DHCP,DNS Active Directory Group Policy).

External DNS modification - Understanding on how external records work (MX, TXT, A, AAAA).

Certificate Administration- Internal (Microsoft CA) and External.

Proficient in supporting and troubleshooting virtual desktop infrastructure solutions, including VMware Horizon and Azure Virtual Desktop (AVD), with hands-on experience across associated technologies such as App Volumes, Dynamic Environment Manager (DEM), NVIDIA GRID, Connection Servers, Unified Access Gateway (UAG), and FSLogix. Capable of diagnosing complex issues and optimizing performance across the full VDI stack.

MDM Management: how to enroll devices and troubleshot issues with compliance and deploy applications (Intune, WS1, JAMF).

Advanced proficiency in PowerShell scripting for automating system administration tasks, streamlining infrastructure management, and developing custom scripts to support complex enterprise environments.

Public Cloud Services experience, such as AWS, Azure, Office 365.

Desire Qualifications/Skills:

Exceptional client service orientation.

Excellent verbal and written communication skills.

Ability to conduct and direct research into technical issues and products as required.

Ability to present ideas in a business-friendly and user-friendly language.

High level of self-motivation.

Meticulous attention to detail.

Proven analytical, strategic thinking and problem-solving abilities.

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.

Ability to thrive in a culture of growth, change and continuous learning.

Participate in on-call rotation.

Ability to work varied hours of the day and/or days of the week.

One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.

Occasional travel to client sites may be required.

Ability to work in an environment which may require:

Sitting for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals

Climbing ladders, crawling, bending and squatting

skills:

Tier 3,Active Directory,AWS,Business application,JAMF,Cisco,Cloud Technologies,cloud solutions,Public Cloud Services,cybersecurity,virtual desktop infrastructure,DNS,DHCP,Hyper-V,information systems,Access,Azure,Intune,Office 365,Microsoft technologies,Servers,internal database,patch management,performance optimization,Pure Storage,custom scripts,deploy applications,design documents,Systems Engineer,unit testing,User Management,ESXi,VMware Horizon,vSphere,Veeam,Virtual Desktop,virtualization platforms,VMware,PowerShell scripting,analytical,Meticulous attention to detail,Communicate,communications,Excellent verbal and written communication,Coordinate,organize,build trust,friendly,Leads by example,problem-solving abilities,professionalism,accountability,punctuality,proactively,self-motivation,strategic thinking,system administration,administration,partnerships,operate a computer keyboard,continuous learning,client service,desktop support,Group Policy,Active Directory Group Policy,helpdesk,infrastructure management,maintenance,mentorship,coaching,mentoring peers,MDM,Managed Services,Exceptional client service,project estimates,research industry,Security,streamlining,Technology management,technical support,technology infrastructure,power tools,workstation

We offer a competitive benefits package including medical, dental, and vision coverage, 401(k) with company match, responsible time off (RTO), life and disability insurance, and additional voluntary benefits. Eligibility for a quarterly bonus. You’ll also enjoy opportunities for professional development and a business casual dress code. A full summary of benefits is provided during the interview and onboarding process.