Network Engineer

Teceze

Lugo, Spain

11 days ago

Apply on www.buscojobs.com.es

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www.buscojobs.com.es

Tech stack

Microsoft Windows Active Directory JIRA Business Software Microsoft Outlook Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Issue Tracking Systems Virtual Private Networks (VPN) Local Area Networks Network Troubleshooting

+7 more

TCP/IP Connectivity Problems Software Troubleshooting Peripherals Computer Equipment Laptops Servicenow

Job description

We are looking for anL1 IT Support Engineerwith 1-3 years of experience to provide onsite technical support to end users.The engineer will be responsible for troubleshooting hardware, software, network, and user-related issues while ensuring timely resolution and excellent customer service.Key ResponsibilitiesProvideL1 onsite technical supportto end users.TroubleshootWindows desktops, laptops, and peripherals.Install, configure, and maintain desktop/laptop hardware and software.SupportWindows **, Microsoft 365, Outlook, Teams, and other business applications.Troubleshoot basicLAN, Wi?Fi, VPN, and network connectivityissues.Support printers, scanners, monitors, docking stations, and other IT peripherals.Performuser account, password, and access-related troubleshooting.Assist with onboarding and offboarding activities, including device setup and collection.Install operating systems, applications, security updates, and required drivers.Maintain accurateIT asset and inventory records.Log, update, and close incidents and service requests in the ticketing system.Escalate complex issues to L2/L3 teams when required.Provide support for meeting room, video conferencing, and basic AV equipment.Follow ITIL processes and company support procedures.Maintain good communication with users and provide regular updates on open issues.Required Skills & Experience1-3 years of experiencein IT/Desktop/Service Desk support.Good knowledge ofWindows **troubleshooting.Basic knowledge ofMicrosoft 365, Outlook, Teams, and Active Directory.Basic understanding ofTCP/IP, DNS, DHCP, LAN, and Wi?Fi.Experience troubleshooting laptops, desktops, printers, and other peripherals.Good knowledge of hardware and software troubleshooting.Experience with ticketing tools such asServiceNow, Jira, or similaris preferred.Good communication and customer-facing skills.Ability to work independently and manage multiple support requests.English communication skills are required; local language proficiency is preferred.Key SkillsL1 IT Support

Desktop Support

Windows *****

Microsoft 365

Active Directory

Outlook

Teams

Hardware Troubleshooting

Network Troubleshooting

LAN

Wi?Fi

VPN

Printers

Asset Management

ServiceNow

ITIL

Customer Support#J-*****-Ljbffr

Requirements

1-3 years of experience in IT/Desktop/Service Desk support. Good knowledge of Windows *** troubleshooting. Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory . Basic understanding of TCP/IP, DNS, DHCP, LAN, and Wi?Fi . Experience troubleshooting laptops, desktops, printers, and other peripherals. Good knowledge of hardware and software troubleshooting. Experience with ticketing tools such as ServiceNow, Jira, or similar is preferred. Good communication and customer-facing skills. Ability to work independently and manage multiple support requests. English communication skills are required; local language proficiency is preferred. Key Skills L1 IT Support | Desktop Support | Windows *** | Microsoft 365 | Active Directory | Outlook | Teams | Hardware Troubleshooting | Network Troubleshooting | LAN | Wi?Fi | VPN | Printers | Asset Management | ServiceNow | ITIL | Customer Support

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