AI Implementation Consultant

As an AI Implementation Consultant, you’ll guide customers from discovery through to configuration, software rollout, training and adoption. You’ll manage several implementations at once, understand your clients’ priorities and turn their requirements into clear, workable plans. This is a hands-on delivery role with responsibility for timelines, customer communication and the quality of each implementation. You’ll explain what the software can do, recommend sensible approaches and raise risks early. Feedback from your projects will help improve the team’s methods and the customer experience.

• Lead customer discovery sessions and define implementation priorities.
• Configure the platform using AI prompting with the company’s in-house LLM user interface to agreed business needs.
• Deliver concurrent projects against milestones and agreed outcomes.
• Run user sessions and explain technical choices clearly.
• Resolve delivery issues with product, support and customer teams.

Must-Have

• Client-facing experience in software implementation, professional services or customer delivery in a SaaS environment, or a qualified lawyer looking to switch career into tech.
• Ability to manage parallel projects, deadlines and varied stakeholder priorities.
• Confidence translating business needs into software configurations and clear actions.
• A strong academic record with a 2.1 or above and A’s and B’s at A Level (or equivalent).
• Strong communication skills for discovery, progress updates and user sessions.

Nice-to-Have

• Experience implementing B2B software for large organisations.
• Experience designing or refining prompts for AI tools.

You’ll have responsibility for customer outcomes and room to contribute ideas that make delivery more effective. The role involves close collaboration with product and customer teams, as well as a defined path for progression within the implementation team. Each project brings different challenges and gives you scope to apply your judgement. As well as a starting salary of £40,000-£45,000, plus training budget and a quarterly bonus of up to 20%.

A growing software business is expanding its implementation team in London. The company develops AI tools for organisations managing complex legal information and processes. Consultants work directly with customers and collaborate with colleagues across delivery, product and support. You’ll have ownership of multiple projects, exposure to varied business environments and the chance to improve how implementations are run. The emphasis is on practical outcomes, clear communication and sound judgement in customer-facing work.