ICT Support Executive (Full Time)

You’ll be responsible for supporting and maintaining customers infrastructure, diagnosing and resolving technical issues, deploying new technologies and contributing to projects that improve the way our clients work.

This is a varied, hands-on role suited to someone who thrives in an MSP or multi-client environment, enjoys solving problems and is comfortable supporting multiple customers with different technologies and requirements. You’ll have the opportunity to work with hundreds of users across a diverse client base while developing your technical knowledge and taking ownership of increasingly complex solutions.

You’ll also play an important role in delivering new solutions and projects, working closely with clients and colleagues to ensure technology is implemented effectively, reliably and with a strong focus on customer experience.

For the right person, this is an exciting opportunity to join a growing team, work across a broad technology landscape and make a genuine impact both within our business and for the clients we support.

We’re looking for a technically strong, adaptable and customer-focused IT professional with experience in an MSP or managed services environment.

• Demonstrable experience supporting Microsoft platforms and technologies with excellent 365 and Azure knowledge.
• Experience deploying, configuring and supporting VoIP, hosted telephony and cloud communications platforms.
• Practical experience with Gamma, 8x8 and iPECS telephony solutions, including deployment, configuration, troubleshooting and ongoing support.
• Good understanding of telecoms networking and connectivity, including SIP, QoS, VLANs, NAT and firewalls.
• Experience with major networking and routing platforms, including UNIFI, Netgear, HP and Cisco.
• Strong understanding of networking fundamentals
• Experience supporting Windows desktop and server environments.
• Good working knowledge of macOS and experience supporting Apple devices in a business environment.
• Working knowledge of Linux and an ability to troubleshoot Linux-based systems where required.
• Experience working within ticketing, SLA and escalation processes, with the ability to prioritise competing technical issues effectively.
• Strong troubleshooting and problem-solving skills, with the ability to identify and resolve underlying causes rather than simply applying workarounds.
• Comfortable managing multiple clients, technologies and priorities while maintaining a high standard of customer service.
• Excellent communication skills, with the ability to explain technical issues clearly to technical and non-technical users.
• A proactive approach to identifying recurring issues and improving systems and customer environments.
• Professional IT or telecoms certifications such as Microsoft, Cisco, CompTIA, Ubiquiti, Gamma, 8x8, iPECS or equivalent would be highly desirable.

Job Type: Full-time, * Do you have experience working for an MSP?

Experience:

• IT support: 5 years (required)
• Customer service: 5 years (required)

• Additional leave
• Casual dress
• Company events
• Company pension
• Health & wellbeing programme
• On-site gym
• On-site parking
• Referral programme