Data Analytics Manager

As a Data Analytics Manager and play a pivotal role in shaping data-driven decisions that enhance passenger experience and operational efficiency. You’ll be part of our dynamic Analytics and Insights team, working closely with stakeholders across the business to turn complex data into actionable insights that drive measurable outcomes. Success in this role means delivering accurate, timely, and impactful analysis that informs strategic and operational decisions, while fostering a culture of data literacy across the organisation.

As a key member of the team, you’ll help define and implement analytics strategies that support Heathrow’s vision of being a world-class airport. You’ll collaborate with colleagues in operations, finance, and customer experience to ensure data solutions are aligned with business priorities and deliver tangible value.

• Lead the design and delivery of advanced analytics solutions to support business objectives and improve decision-making.
• Translate complex data sets into clear, actionable insights for senior stakeholders across multiple functions.
• Develop and maintain dashboards, reports, and predictive models to monitor performance and identify opportunities for improvement.
• Work with data engineering teams to ensure data quality, integrity, and accessibility for analytics purposes.
• Champion best practices in data governance, analytics methodologies, and visualisation standards across the organisation.
• Mentor and support junior analysts, fostering a collaborative and high-performing team environment., Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

• Proven experience in data analytics or business intelligence, with a track record of delivering impactful insights.
• Strong proficiency in SQL and at least one analytics or visualisation tool (e.g., Power BI, Tableau).
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and communicate findings clearly.
• Experience managing multiple projects and stakeholders in a fast-paced environment.
• Strong understanding of data governance and quality principles.
• Effective communication and influencing skills at all organisational levels.

Ideally, you’ll also have the following

• Experience with predictive modelling and machine learning techniques.
• Knowledge of cloud-based data platforms (e.g., Azure, AWS).
• Background in aviation, transport, or large-scale operational environments.

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year.

Join us, and you’ll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you’d expect to see in a city, and more. Tech at Heathrow isn’t typical. The scale and non-stop nature of our airport make it truly unique.

Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive in an increasingly digital marketplace, as well as keeping Heathrow safe and secure.

Every day will test your skills and give you the opportunity to make your mark. We’re constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses. It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a-kind careers you won’t find anywhere else., There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow., As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.