ICT Customer Support Analyst

• Manage user accounts and access within Active Directory and Microsoft 365.
• Maintain ICT assets, licences and mobile services.
• Deliver ICT inductions and user training.
• Work with colleagues and suppliers to resolve more complex issues.

• Experience working within an ICT Helpdesk or Service Desk environment.
• Experience supporting customers via phone, email or face-to-face.
• Good knowledge of Microsoft 365.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and a flexible approach.
• Full UK driving licence and ability to travel.

Desirable

• Windows OS support experience.
• Basic networking knowledge.
• MCP, CompTIA A+ or Network+ certifications.

Join us and play a key role in delivering a responsive, high-quality ICT service while developing your technical skills in a supportive team environment.

• A performance based annual bonus + pension contributions matched up to 6%
• 28 days holiday + bank holidays and the option to buy/sell holiday
• Training & Development and opportunities for continuing professional development
• A great team of colleagues to work with
• Regular social and charitable events and a range of wellbeing activities
• Enhanced family leave policies
• A really competitive package of flexible employee benefits including a cycle to work scheme
• Free parking and disabled parking
• Access to two holiday homes in Norfolk and Dorset