Technical Training & Installer Engagement Manager

Are you passionate about renewable energy, electrical technologies and helping others succeed?

Do you enjoy sharing technical knowledge, delivering engaging training and building strong relationships with installers and customers?

This is an exciting opportunity to become a key technical ambassador for one of the UK’s fastest-growing energy solution brands, helping shape how our products are installed, supported and experienced across the country.

At Sync Energy, we’re transforming the way homes and businesses interact with energy through innovative EV charging, battery storage, home energy management and circuit protection solutions. As our business continues to grow, we’re looking for an exceptional Technical Training & Installer Engagement Manager to help us develop installer capability, strengthen customer relationships and support the successful adoption of our products nationwide.

About Sync Energy

Part of the Luceco Group, Sync Energy is at the forefront of the UK’s transition to cleaner, smarter energy solutions. We design and supply innovative technologies that support sustainable living, including EV charging, battery storage and home energy management solutions.

With significant investment in innovation, product development and customer experience, there has never been a more exciting time to join the business.

The Opportunity

This is far more than a traditional training role.

You’ll become a trusted technical expert and industry ambassador, working closely with installers, wholesalers, customers, sales teams and product specialists to drive engagement, education and product adoption.

You’ll play a vital role in shaping installer experiences, gathering market feedback and influencing future product development whilst helping position Sync Energy as the partner of choice within the electrical and renewable energy sectors.

What You’ll Be Doing

• Deliver engaging installer, customer and internal training programmes.
• Develop and maintain high-quality training resources, guides and technical documentation.
• Create and present video training content, webinars and digital learning materials.
• Deliver CPD presentations and technical workshops to installers, contractors and wholesalers.
• Support new product launches with technical training and engagement activity.
• Accompany commercial teams on customer visits, providing technical expertise and product demonstrations.
• Build strong relationships with installers and industry partners across the UK.
• Gather installer feedback and customer insights to support continuous improvement and product development.
• Provide occasional on-site support for complex installations or technical challenges.
• Represent Sync Energy at exhibitions, trade events and industry engagement activities.

A Typical Week Might Include

· Delivering an EV charging training session to a group of electrical contractors

· Filming product training content for a new product launch

· Presenting a CPD session to a national wholesaler

· Supporting a key customer meeting with technical expertise

· Visiting installers to gather feedback on product performance

• Strong technical knowledge within electrical, EV charging, energy storage or related technologies.
• Excellent presentation and communication skills.
• Ability to engage confidently with installers, contractors and customers.
• Experience delivering training, demonstrations or technical presentations.
• Strong organisational skills and the ability to manage multiple projects.
• A passion for helping customers and installers succeed.

Desirable Experience

• EV Charging Infrastructure
• Battery Storage Systems
• Home Energy Management Systems (HEMS)
• Circuit Protection Products
• Electrical Installation
• Renewable Energy Technologies
• CPD Development and Delivery
• Training Video Creation
• Product Launch Support

Relevant qualifications in Electrical Installation, Engineering or Training would be advantageous but are not essential. We value attitude, technical aptitude and communication skills just as highly.

Pulled from the full job description

• Referral programme
• Employee stock purchase plan
• Employee discount
• Sick pay
• Life insurance
• Additional leave
• Company pension, We’re looking for an engaging and technically credible professional who enjoys sharing knowledge and building relationships.

You might currently be working as a:

• Technical Trainer
• Product Trainer
• Electrical Installation Trainer
• Field Support Engineer
• Technical Support Engineer
• Technical Sales Engineer
• EV Charging Specialist
• Applications Engineer
• Installer Support Manager
• Renewable Energy Trainer, * Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Employee stock purchase plan
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Why Join Sync Energy?

• Join one of the UK’s most exciting growth sectors.
• Become a recognised technical expert within the EV and energy market.
• Work with innovative technologies shaping the future of sustainable energy.
• Enjoy a varied role combining training, engagement, product and customer interaction.
• Influence future products through installer and customer feedback.
• Access ongoing professional development and career progression opportunities.
• Work closely with Product, Engineering, Sales and Marketing teams.
• Be part of a collaborative business backed by the strength and support of Luceco Group.

Build the Future of Energy With Us

Whether you’re an experienced Technical Trainer, Electrical Professional, Product Specialist or Field Support Engineer looking for your next challenge, we’d love to hear from you.

Join Sync Energy and help develop the installer network that will drive the future of smart, sustainable energy solutions across the UK.