AI Developer / IT Support Specialist

The AI Developer / IT Support Specialist will assist departments and branches by addressing support tickets, maintaining server and client systems, supporting the company’s digital environment and physical IT assets, and building AI-powered tools that automate repetitive tasks and improve business workflows. The ideal candidate is comfortable troubleshooting day-to-day IT issues while also designing, testing, and improving AI agents for real business use cases., · IT Support: Address, prioritize, and resolve user-submitted support tickets for computers, software, email, printers, networks, phones, Microsoft 365, and other common business tools.

· Systems Administration: Maintain and support Windows Server environments, Hyper-V virtualization, Hybrid Active Directory administration, DNS, DHCP, Microsoft 365 administration, remote management tools, and mobile device management software.

· Security and Continuity: Support EDR, antivirus, firewall configuration, disaster recovery, network monitoring, backup strategies, backup testing, and related documentation.

· AI Agent Development: Build, test, deploy, and improve AI agents that support internal workflows, reporting, customer communication, scheduling, intake, documentation, and administrative tasks.

· Automation: Identify repetitive processes and create automations using AI tools, scripts, APIs, workflow platforms, remote management tools, or Microsoft-based automation tools.

· Patch and Maintenance Automation: Create, test, and schedule automations for patching, monitoring, and maintenance of client and server systems.

· Documentation: Use Visio and Microsoft Suite products to produce and maintain visual and written documentation, SOPs, troubleshooting guides, and training materials.

· Asset Management: Manage and catalog physical and digital assets throughout their life cycle.

· Collaboration: Work closely with IT team members, stakeholders, leadership, and end users to understand business needs and translate them into practical technology solutions.

· Proven experience in IT support, help desk, systems support, or a similar technical role.

· Experience working with Windows Server, Hyper-V, Hybrid Active Directory, DNS, DHCP, Microsoft 365 administration, remote management tools, and mobile device management solutions.

· Strong understanding of cybersecurity fundamentals, including EDR, antivirus, firewall configuration, disaster recovery, backup strategies, backup testing, and network monitoring.

· Experience addressing and prioritizing user-submitted support tickets.

· Hands-on experience building with AI tools, AI agents, automation platforms, APIs, chatbots, or AI agent frameworks.

· Ability to create, test, and maintain automations for patching, maintenance, reporting, intake, documentation, or other operational workflows.

· Strong diagnostic, organizational, analytical, problem-solving, and communication skills.

· Ability to explain technical concepts clearly to non-technical users.

· Self-starter mindset with curiosity, accountability, and a desire to keep learning as AI tools and IT systems evolve.

Preferred Qualifications

· Associate or bachelor’s degree in a relevant field and/or certifications from accredited organizations, plus industry experience.

· Experience developing AI agents or automations for real business use cases.

· Programming or scripting experience, especially with Python, JavaScript, PowerShell, APIs, or workflow automation tools.

· Familiarity with CRM systems, ticketing systems, databases, Zapier, Make, Power Automate, Microsoft Copilot Studio, or similar platforms.

· Experience supporting small or mid-sized business environments.

· Experience managing documentation, SOPs, IT diagrams, and asset records.

· Competitive salary

· Health, dental, and vision insurance

· Paid time off and holidays

· Professional development opportunities

· Friendly and supportive work environment

· Opportunity to work at the intersection of IT support, automation, and practical AI agent development

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week, * 401(k) matching

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance