Information Technology Coordinator I (Computer Support)

Probationary period for new Classified employees is six months. Work year is 12 calendar months. The normal workweek for this position is 40 hours. Paid holiday, discretionary, and sick time are provided. Ten vacation days accrue during the first year of employment. A regular work schedule will be assigned, with the ability to occasionally work a flexible schedule as needed with supervisor approval., Under the direction of the Director, Technology User Support Services, provides user support to assist information systems end-users; assures that information systems needs of district staff and students are met in a professional and timely manner; performs evaluation and testing of programs, computer and audio/visual hardware, and software applications prior to installation in offices or classrooms; provides training to hourly staff and small groups of college employees; assists in the maintenance of network accounts and system resources; performs a variety of skilled and technical duties related to the installation, configuration, maintenance and repair of software, computers, audio/visual components, peripheral equipment, and telecommunications equipment; performs other duties as assigned., * Coordinates projects and other assignments requiring a high level of responsibility and independence with a focus on student facing applications and equipment.

• Performs user help desk functions and operations; uses a record-keeping system to log requests and track resolution of problems. Maintains effective communication with users.
• Plans and coordinates various workshops and training sessions related to the use of District technology to employees online, over the phone, at their work location and in one-on-one, small group and classroom training environments.
• Performs installation, scheduled maintenance and upgrades of computer equipment owned or leased by the District; configures, troubleshoots and repairs computers, peripheral equipment and software applications.
• Performs setup and maintenance on district-owned employee and student lab laptops to ensure proper operation and connection to the campus network both wired and wireless.
• Operates testing and measurement devices, computer diagnostic software and other specialized instruments used in the repair and maintenance of computer equipment and related peripherals.
• Consults with various departments to determine current and future technical needs; works with faculty and staff on acquiring equipment for evaluations and purchase.
• Provides assistance to students, faculty and staff on utilizing computer and software programs including remote access and the proper use of equipment.
• Assists in the maintenance of user accounts on the system.
• Works in a team environment with members of the IT and Student Services staff to maintain the district’s IT infrastructure and supports users and students throughout the district.
• Maintains a current and accurate inventory of computer hardware, software and licenses owned or leased by the district.
• Prepares detailed instructions, operating procedures, and documentation on the installation and use of district supported hardware and application programs.
• Connects computers and peripherals to the campus network (both wired and wireless) including cabling when necessary,
• Tests software performance prior to releasing new applications for desktop and network use.
• Maintains end-user Operating Systems and application programs on PC and Apple desktop environments to ensure proper operation.
• Provides direction to part-time employees and coordinates workload with the technicians in the lower technician classifications. Trains employees in the lower technician classifications.
• Drives to various locations to setup and modify new and existing computer workstations.
• Attends meetings and relevant conferences and trainings as assigned.
• Performs other related duties as assigned., * Plan, schedule and perform simple and complex user support activities in an organized manner.
• Coordinate projects involving users from multiple departments while meeting assigned deadlines.
• Use computers and computer technology in daily duties.
• Use initiative and problem-solving skills in carrying out responsibilities.
• Independently assess IT systems and make recommendations for improvements.
• Perform skilled technical work in the installation, maintenance and repair of computers, software, and telecommunications equipment.
• Maintain current knowledge of technical advances in all areas of responsibility.
• Keep detailed, precise records and handle correspondence effectively.
• Evaluate and recommend software and hardware solutions based on new and emerging technologies.
• Work and communicate effectively and cooperatively with students and District staff.
• Work independently while meeting schedules and deadlines.
• Demonstrate interpersonal skills using tact, patience and courtesy.
• Demonstrate sensitivity to and understanding of the diverse academic, socio-economic, cultural, disability and ethnic backgrounds of staff and students., Full-time employees are provided with a diversified program that includes medical, dental and vision insurance including dependent coverage, disability, and life insurance as well as Section 125 options. These benefits commence on the first of the month following date of hire. Professional development opportunities are provided to all employees. Educational incentive is available to eligible Classified Represented and Confidential employees.

RETIREMENT: Classified employees contribute to the Public Employees’ Retirement System (PERS), a defined benefit retirement plan through the State of California.

Conditions of Employment:

Successful completion of background fingerprint clearance, pre-employment physical examination (disabilities not related to the physical job will not affect the application process) and TB screening.

Proof of eligibility to work in the United States and signing of loyalty oath per government codes 3100-3109.

Meeting applicable eligibility requirements under CalPERS or CalSTRS if you are a current or former member.

Board of Trustees approval., * Copies of complete and legible college transcripts clearly indicating all college units earned and any degree awarded. You can submit unofficial copies of transcripts for application purposes. Copies of diplomas are not acceptable in lieu of college transcripts. Official, sealed transcripts are required upon offer of employment. Please see our website for the requirements for evaluation of transcripts from foreign colleges or universities.

• Confidential Recruitment Source Information (voluntary survey).This is voluntary and is a part of the online applicant profile, separate from the application.

• Supplemental Questionnaire. Please answer the following questions as part of your application packet.

• Please indicate how you meet minimum educational requirements for this position. Provide a legible copy of your college/university transcript(s) in your online application packet. Copies of diplomas are not acceptable in lieu of college transcripts Short-term workshops will not be accepted as fulfilling any part of the education requirement.
• Please describe your increasing responsible experience providing technical user support services and telecommunications equipment that includes maintaining and supporting both PC and Apple computer systems and software. Include employer names(s), position title(s), dates of employment, full-time or part-time status (hours per week), your roles, and responsibilities. Please provide your total years of full-time experience in this field.
• Please describe your experience training or assisting employees or students with technology.
• Please describe your customer service experience and the roles you have played in serving the public.
• Please describe your experience coordinating a project, assignment, or workload involving multiple people or departments.
• Please describe your experience supporting both Windows/PC and Apple/Mac computers.
• Please describe your ability to work successfully in a multicultural, diverse environment.

• Why do you want to work at College of the Canyons in this Information Technology Coordinator I (Computer Support) position?

• Letters of reference are optional.

Please note:

• Skills evaluation of candidates for interview may be required.
• Travel and relocation expenses are the responsibility of the applicant.
• Hiring committees review all complete, qualified application packets. Possession of the minimum qualifications does not guarantee an interview.
• “Experience” generally refers to relevant paid experience. In some instances, unpaid experience may be counted as experience towards meeting the minimum qualifications or requirements for the position only if it entailed responsibilities substantially similar to those of relevant paid positions in the field. It is the applicant’s responsibility to provide sufficient information and details to the Human Resources office at the time of submission of their application packet. Details should include the organization, contact name, contact information, start and end dates, hours per week, and a list of relevant unpaid/volunteer duties or responsibilities performed. Not all unpaid experience may qualify. Upon offer of employment, an applicant will be required to obtain written verification(s) of any relevant unpaid/volunteer experience.
• Current COC employees who are applying for this position: Please be aware that materials from your personnel file are not included as part of the application file; therefore, please provide the same requested application materials as any other applicant.
• Please be aware that, should you be considered as a finalist for this position, reference checks will include current supervisor(s).

• Computer and electronic equipment including computers, peripherals and other related office equipment.
• Training and basic instruction reinforcement techniques for providing direction in the use of computers and software.
• Both PC and Apple desktop environments and operating systems.
• Principles of basic systems analysis.
• Working knowledge of commercial software packages and operating systems including but not limited to the Microsoft Windows current and previous operating systems, Microsoft Office 365, Microsoft Outlook, Photoshop, Acrobat reader and Mac OS.
• Mobile device management systems such as JAMF and Intune.
• Computer hardware peripherals including but not limited to scanners, and printers.
• Computer networking equipment, testing devices and cabling standards.
• Information systems technology and terms including recent developments in networking and computer technology.
• Methods and procedures used in the maintenance and repair of electronics systems and instruments.
• Oral and written communication skills., Three years increasingly-responsible full-time experience providing technical user support services and/or maintaining, supporting and repairing computers, software applications and telecommunications equipment. Extensive recent experience maintaining and supporting both PC and Apple computer systems and software is required., Education equivalent to three years of college coursework (90 semester units) from an accredited college, university, trade school, or recognized training program is required. Short-term workshops will not be accepted as fulfilling any part of the education requirement. One additional year of experience as described above may be considered in lieu of one year of the education requirement., * Education: Associate’s degree in Information Technology or a related field.
• Experience working in or for a Student Services department providing support to employees and students.
• Microsoft 365 Certified: Endpoint Administrator Associate
• CompTIA A+ certification

Physical Characteristics:

The physical requirements of this position listed below are necessary in carrying out the essential job functions.

• Must be able to lift and stack objects up to 50 pounds occasionally and frequently exert 10 to 20 pounds of force to lift, carry, push, pull, or otherwise move objects.
• Position involves sitting and viewing a computer monitor for extended periods of time plus frequent periods of standing and walking, which may include climbing staircases, kneeling and crawling; dexterity of hands and fingers to operate a computer keyboard and mouse.
• Must be able to perceive the nature of sound, utilize near and far vision, depth perception, provide oral information, and possess the manual dexterity to operate computers and related equipment.
• Handle and work with various materials and objects which are essential aspects of this position.

Salary placement will be on Range 40 of Classified Represented Salary Schedule B.

** Initial salary step placement for new employees is customarily at step 1, 2, or 3 ($6,697.00/ $7,098.00/ $7,505.00 per month) of this 20-step salary range., equity-focused community that engages students, each other, and the community in scholarly inquiry, creative partnerships, and the application of knowledge and success.

Who We Want: We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate must be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students, and community partners who share our commitment to closing equity gaps. The Santa Clarita Community College District seeks leaders possessing a strong grounding in academic and student services programs and a thorough understanding of the primary mission of the community college. We seek employees that value mentorship and working in a collegial, collaborative environment, who are conscientious risk takers and transformational leaders guided by a commitment to helping all students achieve their educational goals.

The Santa Clarita Community District is committed to achieving educational equity for all students. As presented in our District Strategic Plan, which focuses on Access, Engagement, and Success, “Equity, inclusion, and diversity are not goals in themselves, but ideologies embedded in all actions and planning across all departments and functions of our college and its two campuses.” These areas of focus demonstrate a resolve to focus on student success and confirm that we are at the forefront of change with integrated planning efforts that both evolve and anticipate the needs of our students. We provide students with a rich and dynamic learning experience that embraces differences - fostering healthy inclusion through inquiry, shared dialogue, and reflection to ensure that we promote a sense of community, collegiality, and cooperation. When you join our team at the Santa Clarita Community College District, you can expect to be part of an inclusive, creative, flexible, innovative, and, Why Work at College of the Canyons?

College of the Canyons (COC) is a nationally recognized Hispanic-Serving Institution located in Santa Clarita, California, and is dedicated to fostering student success in a dynamic and inclusive environment. Serving over 37,000 students across two campuses, COC offers more than 275 degree and certificate programs and is known for its strong transfer pathways, award-winning workforce programs, and innovative initiatives like Zero Textbook Costs (ZTC) and the Canyons Promise program, which provides two years of free education for new full-time students. As a regional leader in innovation, equity, and community engagement, the college partners with over 100 organizations, and has secured millions in grants and workforce development funding. Its students regularly transfer to top UC schools, win national scholarships, and contribute to projects reaching as far as NASA. With new facilities like the Takeda Science Center, an Intercultural Center, and robust University Center partnerships offering bachelor’s and graduate degrees, COC continues to grow its impact. Faculty and staff are driven by a shared commitment to teaching excellence, respect, creativity, and meaningful community connections, all in a vibrant Southern California setting.