NETWORK OPS CENTER ENGINEER

The NOC Engineer position requires advanced knowledge and skill to troubleshoot networks and IP services. Monitor, detect, troubleshoot, and respond to potential network and security threats and server issues; support and provide customer assistance to various business clients; support the integration of new network technologies as required; monitor network, server, and storage alarms; service schedules announcement to network users to troubleshoot issues with local-area network (LAN), wide-area network (WAN) and Virtual Private Network (VPN) infrastructures. Additionally, the role requires configuring internet protocol (IP) networks consisting of switches, routers, firewalls, wireless access points, and network monitoring devices for local data centers and intermediate distribution frames (IDFs) across all MARTA facilities., * Leverage established process and procedures to monitor and manage all technology system performance and proactively identify service impacting indicators through alerts and prevent network and data outages.

• Operate daily authentication, authorization, and accounting (AAA) services, such as Cisco ISE and network monitoring systems and integrate them with other systems.

• Monitor and analyze Network trends, identify, and resolve issues affecting network connectivity of critical business systems and applications.

• Review alerts from various systems including but not limited to SolarWinds and SNMP alerts and conduct root cause analysis (RCA) of complex system issues (Network/Firewalls/Load balancers/Server/Storage) and proffer resolutions or escalate to identified SMEs.

• Perform, test, and verify system backups and recovery using various backup tools.

• Maintains and validates data files and monitors system configuration to ensure network integrity.

• Collaborate with respective team to install and test new releases on targeted network devices, and perform system upgrades, evaluates, and installs system or switch patches, and identity and resolve related problems.

• Maintain corporate network infrastructures switches, routers, wireless access points, firewalls, load balancers and security appliances.

• Participate and collaborate with other cross-functional and project management teams in technology integration efforts and projects.

• Provide recommendations for improvements to establish efficiency and efficacy standards within the data centers.

• Evaluate, plan, and execute changes consistent with current technology trends.

• Act as an operations escalation point for service exceptions in an on-call rotation.

• Execute change management activities in accordance with departmental policies and procedures.

• Foster and maintain relationships with external vendors, service providers, and customers.

• Train and instruct other NOC engineers.

• Performs other related duties as assigned, including Transit Ambassador assignments.

A Bachelor of Science degree in Information Technology or Computer Engineering degree and/or related discipline. Five (5) years of directly related experience in Network Infrastructure, performing systems engineering, or closely related discipline. Minimum of two (2) years of experience or equivalent working as a NOC Engineer or in network operations. Advanced knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP), dynamic routing protocols, Cisco and HP switches, firewalls, routers, wireless access points, network access control systems, AAA services, Cisco ISE, Cisco (DNA) Center, and Linux servers is required. Experience configuring, managing, and setting up effective monitoring alerts on SolarWinds or another network monitoring tool and must be proficient with Microsoft Visio. In performing the outlined duties, the NOC Engineer must have the expertise to be able to maintain and support MARTA’s infrastructure. Directly related work experience may be substituted on a year-for-year basis in lieu of educational requirement.

INTERVIEW SELECTION PROCESS: The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments., Cisco Certified Network Professional (CCNP) certification, Cisco Certified Network Analyst (CCNA) certification, CompTIA Network+, Microsoft Certification required.