IT Support Engineer

Assist in providing first-line support to our users, ensuring that technical issues are resolved efficiently and effectively.

Roles and responsibilities include but are not limited to:

• Provide first-line technical support for hardware, software, and network issues, including troubleshooting and resolving IT-related problems via email, phone, or in person.
• Assist in setting up, configuring, and maintaining hardware and software systems.
• Perform software installations, updates, and upgrades on users’ systems.
• Help in diagnosing and resolving network and connectivity issues.
• Assist in the maintenance and troubleshooting of company servers, workstations, and network systems.
• Document and track support requests, solutions, and any ongoing issues using the helpdesk system.
• Provide basic support for Office 365, Active Directory, and other company-specific software.
• Assist in user account management, including password resets and access permissions.
• Provide support during system outages and participate in IT projects as needed.
• Maintain IT inventory, including computers, printers, and accessories.
• Work closely with senior engineers and other IT staff to enhance internal processes and systems.

• Understanding of Windows and macOS operating systems, including software installation, configuration, and troubleshooting.
• Familiarity with networking concepts such as DNS, DHCP, and VPN.
• Exposure to IT support tools (ticketing systems, remote desktop software, etc.).
• Knowledge of basic cybersecurity principles, including antivirus, firewalls, and encryption.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Good problem-solving skills and a keen attention to detail.
• Ability to work independently and as part of a team.
• Enthusiastic about IT and eager to learn new skills.
• IT-related certifications (e.g., CompTIA A+, Microsoft Certified, or similar) are a plus but not essential.
• Experience with Microsoft Active Directory and Group Policy.
• Knowledge of cloud-based applications like Office 365 or Google Workspace.
• knowledge of IT hardware and peripherals (PCs, printers, routers, etc.).
• Understanding of virtual environments and cloud technologies (AWS, Azure).
• A degree in Computer Science, Information Technology, or a related field, or relevant IT qualifications/certifications.

Ready to shape the future of interior fit-outs? Apply now and be part of our exciting team at Fit Out UK!, * IT support: 2 years (preferred)

Job Types: Full-time, Permanent

Pay: £28,000.00-£34,000.00 per year

Benefits:

• Company pension
• On-site parking

At Fit Out UK, we’re not just transforming spaces; we’re shaping experiences. With a passion for excellence and an unwavering commitment to quality, we are a premier provider of bespoke interior fitouts across the United Kingdom.

Who We Are: We’re more than just a construction company; we’re innovators, designers, and creators of exceptional spaces. From commercial offices to retail environments, hospitality venues to residential properties, our diverse portfolio reflects our dedication to craftsmanship, innovation, and client satisfaction.

Our Mission: Driven by a desire to exceed expectations, we blend creativity with expertise to deliver tailored solutions that resonate with our clients’ visions. Our collaborative approach ensures that every project is not just built, but crafted, with meticulous attention to detail and a relentless pursuit of perfection.