Field Supervisor Charging Service Benelux

Technicians/Electricians for our Megapack products, driving operational excellence and technical development. The ideal candidate will prioritize service execution, ensure efficient troubleshooting and manage schedules while aligning technician growth with business objectives. What You’ll Do

People Management & Collaboration

• Lead Service Technicians/Electricians, fostering their career and technical development through targeted training, performance acceleration mechanisms, and personalized growth plans
• Align individual career ambitions with business needs, ensuring resources and support are provided to upskill teams according to evolving requirements
• Maintain open communication with cross-functional teams (field operations, asset management, product/ project/ support engineering) to drive innovation and operational excellence (efficiency, productivity, quality)
• Collaborate closely with external partners, contractors, DNO & local authorities to ensure seamless project execution and regulatory compliance
• Perform people manager administrative tasks (timecards, vacations, expenses, schedules, training), supporting technicians in following protocols and providing feedback on system efficiency or enhancements

Operational excellence

• Set schedules and priorities for equipment service within the assigned region, optimizing resource readiness (parts, tools, personnel, and third-party coordination)
• Ensure efficient, documented troubleshooting and maintain high standards for service quality.
• Deliver weekly operational insights on performance trends, improvements, and process innovations to sustain efficiency and uptime
• Strive to achieve service operational metrics targets, regular goals and OKRs
• High adherence to processes, procedures and systems usage, creating sustainable adherence to innovations. Demonstrated impact in enhancing procedures, processes and innovations
• Promote a culture of excellence by championing EHS (Environmental, Health, and Safety) standards, driving continuous improvement in safety and striving for zero EHS incidents
• Fleet ownership ensuring full vehicle compliance

• 5+ years in maintenance/ operations with valid driver license
• Fully skilled in servicing Tesla Energy products within scope of supervision
• Ability and desire to lead and motivate a team - previous people manager experience preferred
• Analytical ability to understand and impact operational performance metrics
• Strong troubleshooting skills, including Root Cause Analysis and Corrective Action Reports
• Excellent written and verbal communication skills. English fluency
• Able to travel according to business needs
• Familiarity with BI tools for data visualization and Jira for project management is desirable.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.