DPS - IT - Network Support Specialist III (In-Car) - 0289

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor’s name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://erphcmprd.cpa.texas.gov/psc/candidateportal/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?FOCUS=Applicant&

GENERAL DESCRIPTION: Perform complex (journey-level) technical work supporting networked connected vehicle, specialized law enforcement, mobility platforms and field operations. Work may involve assisting and developing skills to support specific cloud services, connected officer and specialized law enforcement technologies in networked environments, virtual private network clients, and video streaming platforms across a statewide system. Provide support to multiple operating systems, software, and Mobile Networking Wireless technology. Work under general supervision, with moderate latitude for the use of initiative and independent judgment.

Note: Depending on assignment duties will focus in one of the below areas:

• Specialty - Imaging and maintaining computer systems, supporting specialized equipment, managing user accounts, and training staff.
• Mobility - Mobile device support, inventory and carrier account management, security, updates, and working with vendors to improve mobile hardware and apps.

The following Military Occupational Specialty codes are generally applicable to this position. https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf Applicants must fully complete the summary of experience to determine if minimum qualifications are met., 1. Support connected officer technologies specialized law enforcement, mobility platforms, field operations, and complex network systems; document and recommend technology supporting the mission of the department. (Specialty and Mobility)

1. May provide support for networked connected officer platforms, cloud-based video systems, specific client systems, and determining the cause of problems and recommend solutions. (Specialty)

2. Perform advanced support and maintenance to networked connected vehicles, and/or specialized law enforcement systems, mobility platforms and various field systems. Support the configurations, installations, and updates needed to maintain the software applications developed. (Specialty)

3. Receive, install, identify, and test configurations of personal computer hardware, software, and mobility products across a statewide platform inclusive of networked connected officer technologies. Troubleshoot operating problems by telephone or in person to diagnose and resolve operating problems. (Specialty and Mobility)

4. Maintain current and future knowledge of standards, protocols, and enhancements for connected officer platforms, specialized law enforcement systems, mobility systems, cloud-based video systems, and computer hardware and software applications. (Specialty and Mobility)

5. Respond to agency supported disasters including mobile command requests, disaster events, DDC, and SOC operations. (Specialty and Mobility)

6. May identify and address operating problems in hardware and/or software systems in WAN, LAN, stand-alone or host-integrated systems to determine the causes of malfunctions and perform corrective actions required to return the malfunctioning equipment to reliable operating status with minimum loss of operating time. (Mobility)

7. Schedule and prioritize tasks that may be divergent, integrated, or concurrent in accordance with specific importance, magnitude, and urgency. (Specialty and Mobility)

8. Work effectively on multiple projects that progress concurrently and to effectively prioritize activities according to mandated and operational needs. (Specialty)

9. Advanced knowledge and understanding of cloud technology to include maintaining secure virtual environments, migrating information and services into the cloud, managing cloud environments in accordance with department security guidelines, and supporting cloud-based applications. (Specialty)

10. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies. (Specialty and Mobility)

11. Perform other duties as assigned. (Specialty and Mobility)

Education - Graduation from an accredited four-year college or university with a major in Computer Science, Data Processing, or a related field is required.

Experience - Minimum of two (2) years’ experience involving the support of hardware and software configurations in a networked environment, including work experience in resolution for wireless networking management technology is preferred.

Substitution Note: Additional work experience of the type described or other related education may be substituted for one another on a year-for-year basis.

Licensure and/or Certification - Must possess a valid driver license from state of residence. TLETS certification with TCIC/TLETS mobile, are required.

Critical Organizational Infrastructure requirements - This job may be responsible for conducting research on, working on, or having the ability to access critical organizational infrastructure; must be able to maintain the security and integrity of the infrastructure related to this role. Additionally, and more specifically, must not be employed by nor have any connection or continuous connections to any governmental entity or political apparatus of a country listed in 15 C.F.R. §791.4.

Regulatory knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures. Interpersonal Skills - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.

Organizational and Prioritization Skills - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Presentation/Communication Skills - Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.

Research and Comprehension - Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner.

Analytical Reasoning/Attention to Detail - Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Technology - Preferred knowledge of hardware and software designed for WAN connectivity and of WAN, LAN and MAN configurations and communications requirements; installation and configuration of hardware devices utilized in interconnectivity of LANs and networks, personal computers and peripheral devices; mobile wireless networking technology; disaster recovery processes; business practices and procedures involving processing, retention and manipulation of large volumes of data and of the capabilities and limitations of personal computers; operating characteristics and procedures of operating systems; and of hardware and software diagnostic and corrective tools for use on personal computers and LAN servers. Skilled in a broad understanding of cloud technology to include maintaining secure virtual environments, migrate information and services into the cloud, managing cloud environments in accordance with department security guideline, and supporting cloud-based applications.

Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety - Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices., * Ambulatory skills, e.g. stand, walk, sit, climb, balance, stoop, kneel, and crouch;

• Hand-eye coordination and arm/hand/finger dexterity;
• Ability to speak, hear, smell, and exercise visual acuity;
• Ability to transfer weights of fifty (50) pounds anticipated for this position;
• Driving requirements: High - 4-5x/week.