Applications Engineer

• Oversee the full lifecycle of application and AI solution development:
• Gather and understand complex business requirements.
• Design and configure architecture to support requirements.
• Test software or hardware applications to meet customer specifications.
• Deploy, optimize, and maintain solution.
• Collaborate with high functioning teams across the business spectrum to evaluate customer needs and recommend appropriate solutions.
• Facilitate technical presentations and product demonstrations during the sales process.
• Provide application support before, during, and after during the sales phase.
• Serve as a primary point of contact for technical inquiries from customers and internal stakeholders.
• Conduct product training sessions for customers, partners, and internal teams.
• Troubleshoot and resolve technical issues during deployment and operational phases.

Documentation

• Utilize NFI’s document management system (PolicyTech/Navex/Lucid) to document requirements, configurations, and application workflows for internal and external use.
• Ensure all new document releases follow the proper version control and approval processes.

Continuous Improvement

• Stay current with emerging technologies, industry trends, and competitor offerings.
• Enhance code quality, performance, and engineering efficiencies.
• Contribute feedback to product development teams to inform roadmap and feature enhancements

• Bachelor’s degree in Engineering (Mechanical, Electrical, Software, Computer Science, or related field).
• Master’s degree preferred, but not required.
• 3+ years of experience in an application engineering, technical support, or solutions engineering role.
• Strong understanding of system integration, APIs, and application design principles.
• Proficiency with relevant tools or programming languages (e.g., Python, C++, JavaScript, MATLAB, CAD, etc.).
• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects and prioritize effectively.
• Customer-focused mindset with demonstrated ability to translate technical details into business value.
• Hybrid based with occasional travel to home offices, customer sites, trade shows, or training events (up to 25%).