Technical Applications Specialist

• Technical Qualification & Sizing: Analyze customer applications and process parameters (e.g., fluid type, heat load calculations, flow rate, pressure drop, temperature differentials) to select and size the ideal industrial chiller configuration.
• Rapid & Accurate Quoting: Generate comprehensive technical proposals, cost estimations, and formal quotes. Ensure all sub-components, electrical configurations, and customized fluid loop options are accurately priced to minimize lead times and quoting errors.
• Sales Team Collaboration: Support the external sales team on technical discovery calls, virtual presentations, and customer meetings to confidently explain complex thermal dynamics and product performance.
• Technical Service Support: Act as a tier-2/3 technical support resource. Field incoming technical service calls from field technicians or customers to troubleshoot operational anomalies, electrical faults, or fluid loop performance issues.
• Interface with Manufacturing Engineering: Work alongside the process and design engineering teams to convey specialized customer requests (custom dimensions, non-standard materials, specific PLC integrations) to ensure a seamless hand-off from order to the production floor.
• Documentation & Tools: Maintain and update product configuration matrices, sizing calculators, and customer-facing technical data sheets.

Required Skills & Technical Literacy

• Thermal & Fluid Literacy: Solid foundational understanding of thermodynamics, fluid dynamics, and closed-loop refrigeration cycles.
• Schematic Interpretation: Ability to accurately read and interpret technical drawings, electrical schematics, and Piping and Instrumentation Diagrams (P&IDs).
• Diagnostic Capabilities: Exceptional diagnostic and troubleshooting skills for resolving electro-mechanical system issues remotely.
• Communication: Superb communication and active listening skills, with a proven ability to translate complex technical jargon into clear, actionable advice for non-technical clients., * Experience: Minimum of 2-4 years of experience in an applications support, technical sales support, or field service role-ideally within the industrial equipment, HVAC, or process cooling sector.
• Education: Associate degree, technical school certificate, or a Bachelor’s degree in a relevant technical field.
• Alternative Pathway: Significant, hands-on field experience in industrial HVAC/R assembly, maintenance, or troubleshooting will be heavily prioritized and considered in lieu of a formal degree.

Preferred Qualifications

• Chiller Industry Expertise: Direct experience with industrial fluid chillers, cooling towers, heat exchangers, or commercial HVAC systems.
• Digital Tools: Proficiency using CRM software and ERP/quoting tools to generate bills of materials (BOMs) and formal proposals.