IT & Network Support Technician

Our client is a well-established and growing technology services provider supporting a diverse portfolio of businesses across Buckinghamshire, London and the South East. Due to continued growth, they are looking to appoint an additional IT & Network Support Technician to join their successful technical team. This is an excellent opportunity for someone who enjoys solving technical challenges, working directly with customers and developing their expertise across cloud technologies, networking, cybersecurity and AI-powered business solutions.

The Role Working across a range of client environments, you will provide both remote and on-site support, ensuring excellent service delivery and helping customers maximise the value of their technology investments

Responsibilities will include:

• Providing 1st, 2nd and some 3rd Line IT support
• Supporting Microsoft 365 environments including Exchange Online, SharePoint, Teams and OneDrive
• Supporting and administering Microsoft Copilot and AI-powered workplace solutions
• Managing Windows Server environments and Active Directory
• Supporting Microsoft Azure and cloud infrastructure
• Installing, configuring and troubleshooting networks, firewalls and wireless solutions
• Deploying and supporting desktops, laptops and mobile devices
• Diagnosing hardware, software and connectivity issues
• Implementing cybersecurity best practices and endpoint protection solutions
• Supporting backup, disaster recovery and business continuity platforms
• Performing client site visits and project work
• Maintaining technical documentation and customer records

• Minimum 2 years’ experience within an IT Support, Service Desk or MSP environment
• Strong Microsoft 365 support and administration experience
• Experience supporting Windows 10 and Windows 11 environments
• Working knowledge of Windows Server
• Networking troubleshooting experience
• Experience supporting end users in a customer-facing environment
• Excellent troubleshooting and customer service skills
• Strong verbal and written communication skills
• Ability to work independently and as part of a team

Desirable Experience (preferable, not essential)

• Microsoft Azure
• Microsoft Intune
• Entra ID (Azure AD)
• Microsoft Defender
• Microsoft Copilot deployment and support
• Cybersecurity solutions and best practices
• VoIP and Teams Telephony
• VMware and/or Hyper-V
• Firewall administration
• Network design and implementation
• Backup and disaster recovery platforms, * Full UK Right to Work
• Full, clean and valid UK Driving Licence
• Office hours 8:30am - 5:30pm, Monday to Friday
• Comfortable travelling to customer sites
• Professional and customer-focused approach, If you are passionate about technology, enjoy working in a small team, helping people and want to work with Microsoft Cloud, Networking, Cybersecurity and AI solutions, we’d love to hear from you.

• Basic salary of around £30K (neg)
• Pension Scheme
• Ongoing Technical Training
• Microsoft Certification Support
• Exposure to Modern Cloud & AI Technologies
• Career Progression Opportunities
• Supportive Team Environment
• Company Social Events