Executive Director, Information Technology - Central

The Executive Director for Student Information Systems is responsible for all aspects of student information system and integrations. This covers functions such as course descriptions, classroom assignments, course registration, tuition calculations and payments, class rosters, faculty assignment, grade entry, transcripts, degree requirements, matriculation, and graduation. The person in this position will be expected to work with academic leaders across the university to remove friction points, improve processes, and identify strategic opportunities to enhance the student experience.

Core Responsibilities:

• Works with leadership for the development of competitive strategic plans to achieve the organization’s mission of excellence.
• Utilizes the University technology platform to analyze service efficiency and financial productivity and make recommendations on operational improvements.
• Focuses on productivity management such as labor budget and productivity/process analyses and improvement with decision support and ongoing performance improvement support.
• Collaborates with leadership and Finance to outline strategic technology requirements for major capital expenditures that are recommended in future fiscal years, determined through a strategic planning process.
• Oversees Information Technology’s support services, growth, metrics, human resource and financial functions as they relate to the University of Miami and affiliated organizations.
• Keeps senior leadership informed of technology barriers, advancements, opportunities and resource requirements to execute strategic initiatives.
• Directs the development/maintenance of IT strategic planning, workforce and resource allocation, while maintaining a forward looking vision and strategy.
• Oversees the management and coordination of activities for assigned enterprise-wide information technology projects to include an efficient and timely conclusion.
• Ensures internal control oversight and compliance with laws and regulations, safeguarding of assets, compliance with University policies and procedures, reliability of internal and external reporting, and efficiency and effectiveness of operations. Creates an effective control environment, conducts risk assessment, implements, and monitors controls.

Department Specific Functions:

• Collaborates with academic leadership, student accounts, enrollment management, advising, financial aid, and other organizations to remove friction points, improve processes, and identify strategic opportunities to enhance the student experience.
• Interacts with vendors to negotiate terms and conditions, design solutions, implement systems, and schedule system patching and maintenance.
• Provides leadership in the exploration and adoption of new technologies, including cloud infrastructure and manages the migration of legacy systems to modern platforms to improve security, scalability, and performance.
• Guides the strategic use of data and reporting tools to inform decision-making and optimize operational efficiency, including analysis and summary of data so it can be interpreted and understood by academic leadership.
• Identifies opportunities for custom development within the Student Information System to address the university’s most pressing needs.
• Hosts debriefing sessions after major events to identify opportunities for improvement.
• Directs infrastructure management, including hardware lifecycle, server environments, and tools to maintain a robust and secure IT environment.
• Maintains and operates a suite of third-party tools needed to add functionality, automate actions, improve workflows, or enhance the student experience.
• Manages key partnerships with other university IT teams (e.g., Security, Identity, Infrastructure, Administrative Systems, Service Desk, Academic Technologies, etc.) to ensure cohesive technology solutions and compliance with university standards.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

• Bachelor’s degree. Master’s Degree in Information Technology, Higher Education Administration, or a related technical field is preferred
• Project management or ITIL certifications preferred
• Minimum 5 years of relevant experience
• Project management experience required
• Experience managing a student information system required
• Experience working with sensitive data such as FERPA records
• Experience implementing and integrating cloud-based applications
• Strategic planning experience
• Any relevant education, certifications and/or work experience may be considered
• Excellent written and oral communication skills required
• Ability to communicate technical information to non-technical audiences required
• Ability to lead cross-functional teams toward a common goal required

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.