Desktop Support Engineer - Melsungen

Solutionix Global Services

Melsungen, Germany

17 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Compensation

€60,000.0 - €72,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows IMac Microsoft Office CompTIA Strata - PC Hardware Technology Engineer Office365 Peripherals Laptops

Job description

Provide onsite / desk-side end-user support: deploy new devices and restore existing devices to a steady state. Install, move, add and change (IMAC) PCs, laptops, peripherals and printers. Perform break-fix hardware support for PCs, laptops and peripherals (including printers). Support Windows OS (Windows 10 / 11) and Microsoft Office & Office 365 applications. Provide basic support for mobile devices. Log, own and resolve assigned support tickets promptly, maintaining a strong sense of urgency and SLA compliance. Carry out scheduled site visits to nearby Category-B/C sites where required. Provide backup cover for the second resident engineer to ensure continuity of onsite service. Maintain a professional appearance and deliver excellent customer service to onsite users.

Requirements

Minimum 12-24 months of workplace / desk-side support experience. Basic working knowledge of Windows OS (Windows 10 / 11). Basic working knowledge of Microsoft Office and Office 365 applications. Hands-on experience with PC / laptop hardware and peripherals, including printers. Familiarity with supporting mobile devices. Field experience supporting a variety of end-user technologies and services.