Oracle PL/SQL Technical Support Consultant

You will work within a combined support and development environment, working closely with the Operations and Product Directors to investigate and resolve customer issues, develop database solutions, and support ongoing product enhancements., As a Technical Support Consultant, you will:

• Work within the company’s support and development environment, collaborating closely with the Operations Director.
• Respond to incoming customer emails and calls, investigating and resolving reported technical issues.
• Use your application and database expertise to diagnose problems and deliver effective solutions.
• Develop new PL/SQL procedures and packages to enhance the functionality and customer experience of the software.
• Work closely with the Product Director to translate new product requirements into clear technical specifications for the development team.
• Undertake smaller development changes and enhancements using your Microsoft .NET skills where required.
• Build strong relationships with customers and provide a high standard of technical support.
• Clearly document solutions, processes and technical requirements to support both customers and internal teams.

This is an excellent opportunity for someone with strong Oracle PL/SQL and Microsoft .NET experience who enjoys solving technical problems, working directly with customers, and bridging the gap between technical and business requirements., * 3+ years’ experience with Oracle PL/SQL, including database development and design.

• Strong logical and analytical problem-solving skills.
• A customer-focused approach, with the ability to explain complex technical issues clearly and concisely to clients.
• 1+ years’ Microsoft .NET development experience, ideally with VB.NET or C#, including web services and XML.
• Knowledge or understanding of ERP, Accounts Receivable and/or Credit Management systems.
• Excellent documentation skills, with the ability to clearly document processes and technical information.
• The ability to communicate and collaborate effectively with both technical and business stakeholders.
• A confident, professional telephone manner and strong interpersonal skills., If you’re an experienced Technical Support professional with strong Oracle PL/SQL and .NET skills, and you’re looking for a varied role where you can combine technical expertise with customer interaction, we’d love to hear from you.

This is a great opportunity to join a stable, established and successful company where you can make a genuine impact. You will benefit from:

• A fully remote working environment, with occasional site visits where required.
• A competitive salary of £45,000-£55,000 per annum.
• The opportunity to become a key member of a hardworking and dedicated small team.
• A customer-focused organisation where delivering excellent service is a priority.
• 23 days’ annual leave.
• Death in Service cover.
• Full training on the company’s highly competitive Credit Management software.
• The opportunity to work across both technical support and development, giving you a varied and rewarding role.

Our client is a UK-based developer of specialist Dispute Management and Cash Collections software. With more than 24 years’ experience successfully implementing systems, they have delivered significant benefits to a portfolio of clients that includes many well-known blue-chip organisations. Their core software is developed using Appeon PowerBuilder and Microsoft .NET, running on Oracle and Tibero databases.