VIE - Technical and Product Support Engineer F-H

The VIE is based in Munich and within the Joint Venture MTRI. This Joint Venture is in charge of the support of the MTR390 engines powering the European Tiger combat Helicopter fleets. Technical and Product Support Engineer tasks are mainly related to different activities related to Technical Support, Repair Engineering and Technical Publications. Need to coordinate with PCs specialist to provide the required services defined within contracts to fulfil all commitments for the Product Support activities.

MAIN RESPONSIBILITIES

• Hot Line Management: Coordinate with PCs specialist to assure on time answering.
• Report Hot Line KPIs
• MSDB: management of the data base and improvements in tools and processes.
• FG5 Coordination: Schedule, Minutes of Meetings, and actions management.
• Technical Support for Technical Events to report progress of activities potentially affecting engine safety.
• Support documentation and process management related to FG5 activities.
• Fleet usage: provisioning and update of the flight information received from Nations.
• Support and help in the Service Bulleting issue process.
• Participation in the coordination and support of FG5.4 group.
• Support commercial team for offer preparation.
• Contribute to the Annual Attestation, quarterly reports and any other report required by the customer in relation to the Technical Support activities.
• Attendance to all necessary meetings with customer and partners.
• Support Customer Support Team in the evaluation of the warranty cases
• Support preparation and evaluation of Customer Satisfaction Surveys
• Periodic review and update of applicable procedures.

Company : Safran Helicopter Engines Job field : Customer services and support Location : Bordes , France Contract type : VIE Contract duration : Full-time Required degree : Master Degree Required experience : First experience Professional status : Professional, Engineer & Manager Spoken language(s) : English Fluent Published 09.25.2026, * Engineering graduate or Master is required.

• Fluent in English
• Very good communication skills: company, partners and customers.
• Leadership capability for communication internally and externally.
• Team working capability, promoting collaboration. Customer oriented. Commitment with the project and the company plan.
• Knowledge about the use of MS Office tools is necessary, knowledge about database management is also appreciated.
• Highly self motivated.
• Continuous improvement.
• Efficient time and priority management.
• Highly appreciated: knowledge of architecture and operation of the engine.

But what else? (advantages, specific features, etc.)

Team oriented and ability to coordinate the technical stakeholders across JV partners