Software Onboarding Specialist

The Onboarding Specialist will guide new customers from signed agreement through successful adoption. You will learn each customer’s workflow, help configure the platform, coordinate integrations, train users, monitor early usage, and stay engaged after launch to make sure teams are getting value from the product.

This is a customer-facing, hands-on role. You will work closely with customer leaders, admissions teams, technical contacts, and our product and engineering teams. The best person for this role is someone that has SNF admissions experience, and is organized, patient, technically curious, comfortable leading training, and able to follow through on details until the customer is truly up and running., * Own onboarding projects from kickoff through launch and early adoption.

• Lead discovery sessions to understand customer goals, current processes, systems, users, and success criteria.
• Document customer workflows and translate them into clear configuration and implementation plans.
• Coordinate setup of customer accounts, permissions, workflows, templates, data, and integrations.
• Work with customer IT contacts and our technical teams to troubleshoot connectivity, data exchange, configuration, and workflow issues.
• Create practical implementation timelines, task lists, meeting notes, risk logs, and launch-readiness checklists.
• Deliver live and recorded training for admissions, clinical, administrative, and leadership users.
• Adapt training to different levels of technical comfort and different customer workflows.
• Follow up consistently with customer teams after training and launch to reinforce adoption and resolve friction.
• Monitor usage, identify gaps, and recommend additional training, configuration changes, or process improvements.
• Maintain accurate customer documentation and communicate status clearly to internal stakeholders.
• Capture customer feedback and recurring issues so product and engineering can improve the platform.
• Help create repeatable onboarding playbooks, training materials, FAQs, and internal procedures as the company grows.

What success looks like:

• Customers launch on schedule with clear expectations and minimal avoidable friction.
• Users understand the workflows relevant to their jobs and can perform them confidently.
• Integrations, permissions, configurations, and training requirements are documented and completed accurately.
• Customer adoption continues after go-live rather than dropping off after initial training.
• Risks and unresolved issues are surfaced early and tracked to closure.
• Each onboarding produces useful feedback that improves the next onboarding.

• 2+ years of experience working in skilled nursing admissions, using referral, admissions, EHR, or related healthcare software.
• Experience managing multiple projects, customers, or workstreams at the same time.
• Strong written and verbal communication skills.
• Comfort leading meetings and training sessions with both frontline users and executives.
• Strong organization, follow-through, and attention to detail.
• Technical confidence with web applications, user permissions, data imports, integrations, spreadsheets, and troubleshooting.
• Ability to explain unfamiliar technical concepts in clear, practical language.
• Ability to work independently in a remote environment while keeping internal and customer stakeholders informed., * Direct experience with admissions, referrals, insurance verification, authorizations, clinical documentation, or census workflows.
• Experience implementing healthcare software or working with EHRs, referral portals, APIs, eFax, or similar systems.
• Experience creating training programs, standard operating procedures, or customer-facing documentation.

Remote position

Saba Healthcare is a leading SNF operator that has launched a software subsidiary to help post-acute care organizations improve the way they manage admissions and day-to-day workflows. Our customers rely on us to make complex processes easier to manage, easier to measure, and easier for their teams to adopt.