Enterprise Product Manager - Legacy Voice Migration (One Network)

We’re looking for an experienced Enterprise Product Manager to join our Product & Commercial team and play a key role in delivering KCOM’s One Network Programme.

In this highly visible role, you’ll lead the strategy and execution of migrating customers from legacy voice services, including PSTN, ISDN and Centrex, to modern IP-based communication solutions. Working across commercial, technical, operational and programme teams, you’ll help shape migration journeys, develop compelling customer propositions and ensure a successful transition that balances customer experience, commercial performance and programme objectives.

This is an exciting opportunity to influence a major business transformation programme while helping customers embrace the next generation of voice services., * Define and deliver the product strategy for legacy voice migration, supporting the retirement of end-of-life voice platforms.

• Analyse customer data to identify migration cohorts, requirements, dependencies and opportunities.
• Develop migration roadmaps and customer journeys aligned to programme timelines and business objectives.
• Create commercially viable migration propositions that support customer retention, revenue protection and service improvement.
• Identify portfolio gaps and build business cases for new products, enhancements or capabilities where required.
• Own the lifecycle management of legacy services, ensuring customer impact is minimised throughout the transition.
• Monitor migration performance, customer outcomes and commercial metrics, providing insights and recommendations to stakeholders.
• Collaborate with Product, Technology, Commercial, Operations, Service, Sales and Programme teams to deliver successful migration initiatives.
• Provide product leadership, governance support and subject matter expertise across the One Network Programme., At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.

Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.

Values are not just words for us - they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.

Equal Opportunity Employer

We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.

We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.

Right to Work

Please note that any offer of employment will be subject to the candidate demonstrating their right to work in the UK, in accordance with UK immigration requirements.

We’re looking for a commercially minded Product Manager with experience operating in a telecommunications or technology environment., * Proven Product Management experience within B2B telecommunications, connectivity or technology sectors.

• Experience managing products throughout their lifecycle, including evolution, migration and retirement.
• Strong commercial, analytical and data interpretation skills.
• A track record of developing and delivering product strategies, roadmaps and business cases.
• The ability to influence and collaborate effectively with a wide range of stakeholders.
• Excellent communication skills, with the confidence to engage both technical and non-technical audiences.
• Experience leading cross-functional initiatives in complex delivery environments.
• Advantageous experience includes:
• Fixed voice, Unified Communications, connectivity or managed services products.
• Large-scale customer migration or transformation programmes.
• Knowledge of PSTN, ISDN, Centrex and IP-based voice technologies.
• Telecommunications regulatory and market awareness.

Most importantly, we’re looking for someone who combines strategic thinking with a customer-first mindset and can confidently drive progress within a complex business transformation programme.

Pulled from the full job description

• Employee discount
• Employee assistance programme
• Company pension, Salary: Up to £55,000 per annum dependant on experience plus bonus, * 28 days holidays plus bank holidays
• Excellent Pension Scheme with generous employer contributions
• Volunteering days
• Life Assurance and Income Protection
• Corporate Discount schemes
• We support hybrid and remote working
• A variety of health, wellbeing and lifestyle benefits to choose from

KCOM goes beyond broadband - for us it’s about community, innovation, and commitment. Since 1904, we’ve been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.

At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we’re passionate about making a real difference in their lives.