System Analyst II

• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law., Supports large functional areas through digital engagement and plays a crucial role in providing the technical foundation for a variety of operations., * Responsible for analyzing and modeling existing digital engagement processes with the purpose of understanding and documenting current procedures and identifying areas for improvement.
• Participates in discovery and may conduct surveys to collect and analyze data to determine Dallas College needs.
• Keeps management and users abreast of revisions to software applications, modifications, and workflow issues.

• Stays current with industry standards and Dallas College policies by maintaining professional and technical knowledge of best practices through professional development. activities and/or other educational opportunities.

• Researches and evaluates user requirements and enhancements for software applications, tests and documents modifications to application software.
• Analyzes and documents written specifications for data processing applications including basic system design, programming details, screen formats, user forms, user instructions and program documentation.
• Create and revise test plans for implementations; participates in system testing and conversion.
• Adheres to district guidelines and procedures.
• Performs process mapping; researches and evaluates user requirements and software enhancements foradministrative/educational applications; tests and documents modifications to administrative/ educational application software.
• Keeps current on technological trends and best practices through professional development activities.
• Develops and maintains relationships with diverse, internal/external, stakeholders and constituents within the Dallas College community network to enhance physical and digital engagement across the college.
• Assists users in formulating requirements and advises on alternatives and implications.
• Assists with the application of patches, installing software, managing the application and database environment, monitoring performance, and troubleshooting alerts.
• Manages various scheduled and planned projects.
• Actively listens and responds constructively to stakeholders and/or team member’s ideas or concerns regarding projects.
• Strong attention to detail utilizing interpersonal, oral/written communication and diplomacy skills when interacting with end users and other stakeholders.
• Provides excellent customer service.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

• Knowledge of software design principles, including workflow analysis, data modeling, and user interface design.
• Knowledge of change management, source control, and revision tracking.
• Ability to solvecomplex business problems with due consideration for hardware/software capacity and limitations, operating times and the desired results.
• Knowledge of ERP systems, reporting and analytics tools,software implementation and support.
• Ability to research and resolve inquiries; demonstrate initiative and work independently with minimumsupervision.
• Ability to work under time constraints to meet deadlines, multitask and set priorities, make decisions on a variety of complex matters, organize, schedule, and coordinate a variety of activities andprojects.
• Ability to maintain and troubleshoot departmental reports and investigate root causes related to the data structure and data usage.
• Ability to establish and maintain cooperative working relationships with diverse individuals contacted during the course of work; research and evaluate information systems software applications; learn andadapt to changes in technology; retrieve data to prepare documents and produce a variety of reports from databases.

• Able to collaborate with system end users and stakeholders to build out proper. enhancements, maintenance, data integrity and security plans.

• Ability to research, evaluate, and recommend software and hardware solutions which ensure high quality and cost-effective operations.
• Ability to formulate, define and document functional systemspecifications.
• Must have strong interpersonal and communication skills including writing, listening, and facilitating to internal and external clients.
• Must be able to convey technical or complex information to others in non-technical terms., * Bachelor’s degree and five (5) years of experience in related field
• Work hours may extend beyond the regular, Monday-Friday, 8:00 a.m.-5:00 p m. workday, including weekends and holidays to provide immediate support due to system failures on a 24/7 basis.
• Current and valid Texas driver’s license required for offsite travel.
• Official transcript will be required.

**Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. **

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.