IT Support Engineer

We are looking for an experienced and customer-focused IT Support Engineer to join our IT team. This is an exciting opportunity to work across Microsoft 365, Entra ID, Intune, endpoint management and infrastructure technologies within one of London’s most unique live-events venues. Supporting both day-to-day business operations and high-profile events, you will gain exposure to a broad and varied technology environment where reliability, customer service and technical expertise are critical to success., To provide reliable and professional first and second-line IT support across the QEII Centre’s technology estate, ensuring business systems, end-user devices and Microsoft 365 services remain secure, available and effective. The postholder acts as a technical escalation point for more complex support issues and contributes to the maintenance, improvement and resilience of the Centre’s IT infrastructure, applications and services.

The role supports the delivery of the IT function and works under the direction of the IT Manager and Head of IT. It does not assume responsibility for strategic planning, budget ownership, supplier contract management or overall IT governance.

Key Tasks

User Support & Service Delivery

• Provide first and second-line support for incidents and service requests logged through the Centre’s IT support system, ensuring timely investigation and resolution.
• Act as an escalation point for more complex technical issues that cannot be resolved through first-line support.
• Support employees, contractors and event delivery teams with IT-related requirements in a professional, customer-focused and solution-oriented manner.
• Prioritise workloads effectively to support agreed service levels and maintain clear communication with users throughout the support process.
• Microsoft 365 & Identity Administration
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive in accordance with organisational policies and procedures.
• Manage user accounts, permissions, security groups and licence allocations within Microsoft Entra ID.
• Support joiners, movers and leavers processes, ensuring system access is granted, amended and removed accurately and securely.
• Assist with Intune-managed devices, endpoint configuration, compliance monitoring and device lifecycle management activities.

Infrastructure & Endpoint Support

• Support and maintain laptops, desktop devices, mobile technology, printers, meeting room technology and other end-user equipment.
• Assist in troubleshooting wired and wireless networking issues, internet connectivity, telephony systems and associated infrastructure.
• Undertake routine device maintenance, software deployment, patching and update activities to maintain system performance and security.
• Maintain accurate records of IT assets, configurations, technical procedures and support documentation.

Business Systems, Cyber Security & Compliance

• Support the implementation of agreed cyber security controls and IT policies to maintain the confidentiality, integrity and availability of information systems.
• Assist with monitoring device compliance, security alerts and access controls, escalating risks, vulnerabilities or security concerns where appropriate.
• Support business continuity and disaster recovery preparations through testing, documentation and maintenance activities.
• Ensure IT activities comply with organisational policies, information governance requirements and relevant legislation.

Projects, Suppliers & Continuous Improvement

• Contribute to IT projects, including Microsoft 365 enhancements, device refresh programmes, system upgrades and infrastructure improvements.
• Liaise with external suppliers, service providers and support partners to progress incidents, maintenance activities and service requests.
• Identify opportunities for service improvement and contribute to the development of processes, technical documentation and user guidance materials.
• Maintain professional knowledge of Microsoft technologies, endpoint management, networking fundamentals, cyber security principles and IT service management good practice.

Budget Responsibility

• No direct budget responsibility.
• Support the IT Manager by identifying replacement, upgrade or improvement requirements and providing technical input into purchasing decisions.

Decision-Making Authority

• Authority to resolve routine and escalated technical support issues within approved procedures and support processes.
• Authority to implement approved configuration changes, user access amendments and device deployments within delegated permissions.
• Responsibility to identify, escalate and provide recommendations regarding service risks, cyber security concerns, infrastructure issues and business continuity impacts., Candidates should apply by submitting:
• a tailored CV to hr@qeiicentre.london setting out your career history, with key responsibilities and achievements, of no more than two pages. Please ensure you have provided reasons for any gaps within the last two years.
• a personal statement – in no more than 500 words showing how you meet the criteria of the person specification evidence

The closing date for applications is 18 September 2026 @ 23.59

We will be sifting applications using Experience from your job history, qualifications and personal statement week commencing 21 September 2026.

Interviews will take place in the week commencing 28 September 2026.

For candidates invited for interview, this vacancy is using the Civil Service Success Profiles Framework, and we will be assessing Strengths, Experience, Behaviours and Technical Skills.

Feedback will only be provided if you attend an interview or assessment. Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

• Experience providing first and second-line IT support within a professional business environment.
• Experience supporting Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive.
• Experience administering user accounts, permissions and licences within Microsoft Entra ID (Azure AD).
• Experience supporting Windows devices, mobile devices and end-user hardware.
• Experience troubleshooting networking and connectivity issues.
• Experience maintaining technical documentation and support records.
• Strong customer service and communication skills.
• Experience supporting Microsoft Intune and endpoint management solutions.
• Experience working within an ITIL-aligned service environment.
• Experience supporting event venues, hospitality operations or customer-facing organisations.
• Experience contributing to technology projects and system implementations.
• Experience supporting cyber security controls and compliance activities.

Technical Skills and Qualifications:

• Microsoft 365 administration experience.
• Strong knowledge of Windows operating systems and business applications.
• Understanding of networking fundamentals, including TCP/IP, wireless networking and connectivity troubleshooting.
• Understanding of information security and cyber security good practice.
• Microsoft certifications (e.g. Microsoft 365 Certified Administrator, Modern Desktop Administrator or equivalent).
• ITIL Foundation qualification.
• CompTIA Network+, Security+ or equivalent certification.
• Relevant degree or professional qualification in Information Technology or a related discipline., * Delivering at Pace
• Making Effective Decisions
• Managing a Quality Service
• Communicating and Influencing
• Working Together

Technical skills

We’ll assess you against these technical skills during the selection process:

• Microsoft 365 administration experience.
• Strong knowledge of Windows operating systems and business applications.
• Understanding of networking fundamentals, including TCP/IP, wireless networking and connectivity troubleshooting.
• Understanding of information security and cyber security good practice.
• Microsoft certifications (e.g. Microsoft 365 Certified Administrator, Modern Desktop Administrator or equivalent).
• ITIL Foundation qualification.
• CompTIA Network+, Security+ or equivalent certification.
• Relevant degree or professional qualification in Information Technology or a related discipline.

Pulled from the full job description

• Annual leave
• Company pension
• Paid volunteer time
• Cycle to work scheme
• Season ticket loan
• Canteen, £35,000 - £42,000 A Civil Service Pension with an employer contribution of 28.97% GBP, Alongside your salary of £35,000, Queen Elizabeth II Centre contributes £10,139 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

QEII benefits will include:

• Discretionary bonus scheme, linked to corporate and individual performance
• Membership of the Civil Service Pension Scheme with an employer contribution of 28.97%
• 25 days’ annual leave with an additional day per year to a maximum of 30 days & 1 privilege day
• Subsidized staff restaurant/coffee bar
• Interest free season ticket loan
• Cycle to work scheme
• 3 days paid volunteering
• Participation at staff events; celebratory, educational, team
• Access to learning and development opportunities tailored to your career aspirations
• A working culture which encourages inclusion, collaboration and diversity
• Regular employment engagement activities

This role is primarily site-based due to the operational requirements of supporting a live events venue and associated technology infrastructure.

This is a primarily site-based role due to the requirements of a live events venue. Flexible working requests will be considered in line with QEP policies and flexible working rights and rules for employees and employers in the UK.