IT Manager - Embedded

This position will provide an embedded interim role for a client on a part-time basis in the role described, along with other operational roles for AllComm directly supporting other clients in our MSP program.

The IT Director provides strategic leadership and hands-on management of all technology operations across the organization. This includes oversight of internal IT staff, daily support operations, infrastructure management, cybersecurity, vendor relationships, external support programs, MSP partnerships, and long-term technology planning. The IT Director ensures that systems are reliable, secure, scalable, and aligned with organizational goals.

This position will involve some hands-on support of IT product and systems., Technology Leadership & Strategy

• Develop and execute the organization’s technology roadmap aligned with business objectives
• Evaluate emerging technologies and recommend improvements to systems, processes, and security
• Establish IT policies, standards, and best practices across the organization
• Help the organization understand and implement effective AI opportunities

IT Operations & Support

• Oversee daily IT support operations and ensure timely resolution of technical issues
• Manage help desk workflows, ticketing systems, and service-level expectations
• Maintain hardware, software, and network inventories

Infrastructure & Systems Management

• Oversee the design, maintenance, and performance of servers, networks, cloud services, and business applications
• Ensure high availability, reliability, and scalability of all technology systems
• Manage backup, disaster recovery, and business continuity planning

Cybersecurity & Compliance

• Implement and monitor cybersecurity policies, tools, and training
• Conduct regular risk assessments and vulnerability reviews
• Ensure compliance with relevant regulations, standards, and data protection requirements

Vendor, MSP & Budget Management

• Manage relationships with technology vendors, service providers, and consultants
• Review, evaluate, procure, and maintain relationships with external support programs and Managed Service Providers (MSPs)
• Oversee procurement of hardware, software, and IT services
• Develop and manage the IT budget, ensuring cost-effective technology investments
• Negotiate contracts, renewals, and service-level agreements

Team Leadership & Staff Management

• Lead, supervise, and develop internal IT staff, including hiring, performance management, coaching, and professional development
• Foster a culture of accountability, collaboration, and continuous improvement
• Assign priorities, manage workloads, and ensure effective cross-departmental support
• Provide clear communication to leadership regarding IT performance, risks, and opportunities

Required

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 7+ years of progressive IT experience, including leadership or management roles
• Strong knowledge of networking, systems administration, cloud platforms, and cybersecurity
• Experience managing IT support operations and technology projects
• Excellent communication, leadership, and problem-solving skills

Preferred

• Master’s degree or relevant certifications (e.g., ITIL, CISSP, PMP, Microsoft, Cisco)
• Experience in multi-site or multi-department organizations
• Background in budgeting, vendor management, and strategic planning
• Windows and Apple computer support experience is desired.

Work Environment

• Full-time, on-site, and/or client staff augmentation depending on organizational needs
• Occasional after-hours or on-call work for critical incidents or system maintenance, * Bachelor’s (Required)

Experience:

• IT Management: 3 years (Required)
• Managing 3 or more staff: 3 years (Required)

License/Certification:

• ITIL, PMP, CISSP, CISM, other related (Required)

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance