Facilities Service Desk Co-Ordinator

This role profile is a guide to the work you will initially be required to undertake.

Overall purpose of the role:

· To assist in proactively managing day to day service desk tasks delivering a consistent level of high completion from initial stage of job request through to the final stage of works.

Objectives of the role:

This is a full-time role (40 hours per week). Core hours for the support team are 08:00 - 17:00 but flexibility is expected to meet the needs of the service. You would be reporting to the Facilities & Service Desk Team Leader.

Duties would be varied and time managed to allow:

Work with our service desk team to support our day-to-day service delivery including:

o Effectively communicating with all stakeholders via phone and email.

o Booking works onto our job management system

o Ensuring the correct paperwork is in place (such as RAMS, permits to work etc.)

o Liaising with engineers regarding jobs and equipment ordering.

o Ensuring clients and customers are kept informed on the progress of the works and manage their expectations in respect of timescales etc.

o Managing information to a high level - I.E. Updating and recording all the relevant details on our in-house database.

o Assisting with ordering and goods in, where required.

· Administrative experience including strong attention to detail, organisation, communication skills and working with word, excel, outlook etc.

· Excellent customer service skills.

· The ability to multi-task with good logistical management and problem-solving skills.

· To work effectively and collaboratively as part of a small, friendly team

· An experience and knowledge of CLIK Service software would be advantageous.

Join us to be part of a dynamic, friendly and collaborative team dedicated to providing a high level of service support to established commercial clients.

(Remuneration will be based on the relevant experience you can bring related to the role)