Campaign Data Analytics

• Own strategy and operations workstreams from planning through execution and completion.
• Use SQL and data analysis to investigate business questions, identify trends, size opportunities, validate eligibility, and track campaign spend and redemption.
• Leverage AI tools to accelerate analysis, automate repetitive tasks, summarize information, and draft/debug queries.
• Translate data and analysis into clear business recommendations and actionable next steps.
• Manage customer escalations end-to-end, including root-cause analysis, issue resolution, stakeholder coordination, and leadership updates.
• Partner with Engineering, Support, Legal, Finance, Analytics, Marketing, CRM, and Customer Experience teams to resolve issues and deliver solutions.
• Execute and QA consumer-facing campaigns and platform experiences.
• Work with campaign managers, runtime files, and Journey Service workflows to support successful launches.
• Build and manage project plans, workback schedules, milestones, risks, and dependencies.
• Coordinate approvals and drive initiatives across distributed teams without direct authority.
• Monitor operational processes and identify opportunities to improve efficiency, quality, and customer experience.
• Maintain a strong attention to detail and identify issues that could impact campaign launches, QA, reporting, or customer experience.
• Communicate findings, recommendations, risks, and project status clearly to stakeholders and leadership.

We are seeking a Strategy & Operations Contractor to support DashPass Member Experience (MXp), Customer Experience (CXI), and Platform teams.

The ideal candidate will be comfortable working independently in a fast-paced and ambiguous environment. This role combines data analysis, strategy, campaign operations, customer escalation management, and project coordination.

You will use SQL, AI tools, and data-driven insights to identify opportunities, solve business problems, make strategic recommendations, and support consumer-facing campaigns and platform experiences., * 2-3 years of relevant experience in Strategy & Operations, Business Operations, Analytics, Marketing Operations, Campaign Operations, Program Management, or a related field.

• Strong SQL and data analysis skills.
• Experience working with large datasets, joining data, validating results, and translating analysis into business recommendations.
• Experience with campaign operations, marketing operations, CRM, customer experience, or consumer-facing programs.
• Experience managing customer escalations, operational issues, or complex problem resolution.
• Strong project and workstream management skills with the ability to manage multiple priorities.
• Experience using AI tools for analysis, automation, research, or productivity.
• Strong cross-functional communication and stakeholder management skills.
• Ability to work independently with limited supervision and navigate ambiguous problems.
• Strong attention to detail and problem-solving skills.
• Experience with JIRA or similar project/workflow management tools.

Preferred Skills:

• Experience with lifecycle marketing, CRM, promotions, or consumer campaigns.
• Experience with campaign setup, launch readiness, QA, and operational workflows.
• Experience with customer/member experience or subscription-based products.
• Knowledge of spend tracking, redemption analysis, eligibility validation, and campaign performance measurement.
• Experience working with Engineering, Legal, Finance, Analytics, and Customer Support teams.
• Experience identifying and implementing process improvements and automation.
• Familiarity with SQL-based reporting, dashboards, and data visualization tools.

Company Description: Compunnel Inc boasts over three decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defense, Energy, Retail, Telecom, Manufacturing, and Engineering.