Systems Engineer I

The Systems Engineer is responsible for the design, implementation, and maintenance of telecommunications infrastructure, including legacy TDM systems, modern VoIP/IP-based networks, SS7 signaling, and E911 services. This role ensures reliable, secure, and high-performance communication systems across the organization.

The System Engineer will design, deploy, maintain and support telecom systems including TDM switches, (DMS 100, DMS 10, Redcom, Mitel), VoIP platforms (MetaSwitch), SS7 signaling systems for call routing, number portability, CLASS features, and implement and maintain E911 systems ensuring compliance with public safety regulations.

As a member of a team that provides 24 x 7 x 365 operational infrastructure support, the Systems Engineer must be willing and capable of performing complex hands-on network provisioning and management activities. This role demands solid technical grounding as well as excellent organizational skills and discipline to maintain focus effectively and efficiently while successfully managing multiple parallel projects and activities., * Install, configure, and maintain network services, equipment, and devices for core and/or customer solutions.

• Perform troubleshooting analysis of network and system infrastructure and associated systems.
• Document network problems and their resolutions for future reference.
• Support administration of servers and server clusters. Manage all system backups and restoration protocols.
• Plan and support network and computing infrastructure.
• Monitor system performance and implement performance tuning.
• Manage user accounts, permissions, email, anti-virus, anti-spam.
• Oversee software and network security.
• Provide training instruction on platforms, equipment, and related applications.
• Maintain network and call routing translations in TDM switches such as DMS-100, DMS-10, Redcom, and Mitel.
• Maintain and support VoIP platforms, primarily MetaSwitch, to ensure reliable voice services.
• Manage SS7 signaling systems for call routing, number portability, and CLASS feature delivery.
• Implement and maintain E911 systems to ensure compliance with public safety.
• Perform other duties as assigned.

College diploma in the field of computer science, computer information systems, or computer engineering.

Relevant experience could be substituted for the educational requirement on a year-for-year basis.

Experience Required

Up to 3 years of experience leading to the ability to work independently in the role.