IT Technician

To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ABOUT THIS OPPORTUNITYWe are looking for an IT Technician to oversee IT support services and project-related activities across a number of our successful primaries in Croydon and Bromley.

As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, and additional demand, ensuring the continued delivery of high-quality, ITIL-aligned IT services. MAIN AREAS OF RESPONSIBILITYYour responsibilities will include:

Providing high-quality IT support, advice and guidance in line with ITIL and HarrisNet principles for Head Office, academy staff and students

Logging all IT support needs accurately in the Service Management system

Retaining ownership of academy support tickets and updating staff on progress

Resolving support tickets within SLA targets

Re-routing or escalating tickets to the correct team and working with third line support, Project Managers and stakeholders

Identifying, implementing and documenting desktop workarounds in the Knowledgebase

Identifying recurring incidents and performing root-cause analysis

Notifying key contacts of major incidents affecting service delivery

Imaging, deploying and maintaining Windows 11 PCs, laptops, tablets, and Apple iMacs/iPads

Installing, configuring and maintaining peripherals (printers, IWBs, projectors)

Installing and testing software and updates while ensuring licence compliance

Installing, configuring and maintaining VoIP phones

Working with local academy Technicians and providing 2nd-line support for complex issues

Familiarising yourself with academy network infrastructure and documentation

Checking and maintaining server and network infrastructure according to HarrisNET best practice

Supporting on-site infrastructure (physical/virtual servers, networking devices) to ensure availability and security

WHAT WE ARE LOOKING FORWe are looking for an individual who is highly motivated, takes pride in delivering excellent technical support, and is committed to creating reliable, secure, and efficient IT environments across our academies. We are looking for someone who has a strong eye for troubleshooting, maintaining, and improving IT systems, and who can provide outstanding support to staff and students while ensuring our technology runs smoothly.

A confident communicator at all levels, with excellent verbal and written communication skills

Self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment

Able to self-manage, organise and prioritise tasks and work under pressure during troubleshooting and problem-solving

Flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role

Knowledgeable about Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products

Able to demonstrate excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving

Able to react quickly and effectively to issues and opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOUHarris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.You will also have access to a variety of benefits, support programmes and initiatives including:

Excellent opportunities for continuous professional development and career progression

Annual loyalty bonus

Pension scheme (Teachers’ Pension Scheme or Local Government Pension Scheme) with generous employer contribution

26 days’ annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years’ service, or equivalent for staff on term time contracts

Harris Wellbeing Cash Plan including cover for routine and specialist healthcare

Employee Assistance Programme for free and confidential advice

Cycle to work salary sacrifice scheme

Wide range of shopping, leisure, and travel discounts

20% off at Tapi Carpets, exclusive to Harris employees

Interest-free ICT and season ticket loans

WORKING WITH USThe founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris., A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.OUR VISION & VALUESOur vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.IMPORTANT INFORMATIONSafeguarding Notice