Senior Infrastructure Engineer

Organizations that want to keep pace with a flexible work world and attract and keep talented employees need to create a digital workplace where team members can work seamlessly anytime, from anywhere. National Grid must undergo significant transformation to create a digital workspace that will meet the growing needs of our Business and end users. The Senior Engineer is a crucial role to help fulfil this mandate. This high demand function sits within the End User Technology Experience (EUX) team.

The primary role entails driving Strategic and Engineering direction for the Device, Data, and Access area within the Digital Workplace team. The Senior Engineer will work closely with Vendors, Partners, Project teams with recommendations for short term tactical improvements and solutions, while being a key contributor for long term strategic and engineering solutions for the future. This position will interface with key stakeholders within IT and the NG Business to clearly define, communicate, document, and engineer solutions within the DDA space. This role interacts and works with the Operations teams on high level incidents and assist with the troubleshooting of escalated issues from within the operational regions. This position will work closely with Solution Architects across all of IT and within the project space, to ensure, maintain, and deliver a world class user experience with continuing service improvement. The Senior Engineer will also work closely with Business Enablement teams to ensure various modes of communication are used to market specific Product updates, improvements, and experiences., * Modern Endpoint Management, Intune (MAM-WE), SCCM, Windows 7, Windows 10, Windows 11, Group Policy, Windows as a Service (WaaS), Autopilot, and SCCM Co-management

• Implementation of new key initiatives within the Device and Data organization
• Accountability of Engineering solutions for current state and future vision that align to overall product roadmaps.
• Works closely with architecture, engineering manager, product owners, and delivery functions to provide a world class end-to-end product experience to end user customers.
• Provide insights into products, technologies and market trends while keeping updated with the latest technologies
• Troubleshoot complex software and hardware issues as the final IT escalation level
• Develop close relationship with vendors, business and technology leaders
• Document solutions, SOPs and endpoint configuration standards
• In charge of hardware testing and selection across many business areas
• Present team recommendations to management, communicate technical issues in a concise and clear message
• Work with IT Communications and Business Enablement teams to develop materials to market products.
• Assist with driving a smooth product transition to operations and support via infrastructure operations best practices such as ITIL, and a high capability maturity

• Minimum 10 years’ experience within End User Technologies and delivering capabilities such as Active Directory, Azure AD, Group Policy, SCCM, Application packaging, Microsoft O365, Standard Operating Environment (SOE), VMWare, VDI, Endpoint hardware and configuration, encryptions methods such as BitLocker and Checkpoint.
• Have implemented a successful migration from Windows 10 to Windows 11 utilizing the latest technologies to minimize the customer impact
• In depth knowledge and understanding of Autopilot and zero touch deployments
• Experience writing and running PowerShell scripts
• Has worked on Agile environment and follow all practices
• Solid experience in implementing Intune, WaaS, SCCM Co-management
• 3 years of being responsible for managing macOS/iOS deployments
• Knowledge of MDM solutions like Airwatch, MobileIron, JAMF
• A demonstrated and focused desire to build powerful, simple, well-designed products and services that customers will love to use
• Working knowledge of agile development methodologies
• An ability to think strategically and creatively, with the capacity for self-motivation, independent initiative and creative problem-solving
• Excellent interpersonal and communication skills, writing documentation and presentations
• The ability to manage time and adjust initiatives with proper prioritization to meet aggressive deadlines
• An excellent and deep attention to detail and strong technical intuition, as well as the ability to set and manage expectations
• Demonstrated success working in a fast-paced and deadline drive environment
• Strong organizational and time management skills
• Good leadership skills with experience collaborating and working with cross-functional teams, Essential (at appointment): Bachelor’s or higher

Essential: At least 10 years’ experience as a Senior Engineer with strategic focus

Desirable: Experience working in a regulated industry; experience delivering and engineering ‘internal’ products for end user customers, experience using Jira, PowerBI and security tools, * EUX leadership

• Business Partners, CSMs
• Business Stakeholders (Digital Forum)
• Project Teams
• External Partners

Leadership Qualities & Business Skills

Business Skills Commerciality

• Performance Excellence
• Communication Skills both written and spoken