IT Service Desk Analyst

This role is primarily office-based, working from our Grantham location, with the potential for hybrid working arrangements after the probation period. Travel to customer sites will be required, so applicants must hold a full UK driving licence. A fleet of vehicles is available for client visits as and when needed., * Provide remote and onsite support, with exceptional customer service to clients.

• Manage incidents, service requests and problems effectively.
• Identify documentation requirements, aim for continual improvement to make the client experience the best and suggest internal improvements to make service desk processes as efficient as possible.
• Ensure the service desk database is kept up to date.
• Understand and follow all policies and procedures.

You’ll be a strong team player who enjoys working collaboratively with colleagues across IT and the wider organisation. You’ll share knowledge, support other team members, communicate effectively and work together to resolve issues quickly, while maintaining a friendly, professional and customer-focused approach.

Client experience

Provide a friendly, responsive and professional service, ensuring clients feel supported, valued and kept informed throughout., * IT experience on an MSP service desk would be beneficial

• Previous experience in an IT support role
• Excellent customer service skills
• Full Right to Work in the UK
• Full UK driving licence

From flexible working arrangements and time-matched volunteer hours to online fitness classes and mental health support, at Duncan & Toplis we’re committed to helping our people maintain a healthy and balanced lifestyle.

We help our team to develop their talents and encourage ambitious individuals to progress their careers and expand their professional and personal capability with fully supported training.

Our values of trust, partnership, and inclusivity are at the forefront of everything we do.