Telecoms & IT Field Engineer

You’ll work independently in the field, supported by our Solution Delivery and Service teams, who coordinate your diary, logistics and equipment. You’ll take ownership of each visit, complete work to a high standard and provide customers with a clear, professional handover., · Plan and coordinate customer installations, upgrades and site visits

· Install, configure and support Gamma Horizon, Webex for Gamma and iPECS Cloud solutions

· Configure users, handsets, DDIs, call routing, hunt groups and associated telephony features

· Complete moves, adds and changes across hosted and on-premise telephone platforms

· Diagnose and resolve SIP, VoIP, handset and call-quality faults remotely and on-site

· Install and configure firewalls for business connectivity, preferably SonicWall

· Install and configure managed switches, VLANs, PoE and network patching

· Install and support business Wi-Fi solutions, including UniFi and Ruckus products

· Carry out wireless and infrastructure site surveys before installation

· Install, terminate, test, label and fault-find Cat5e and Cat6 structured cabling

· Install and tidy network cabinets, patch panels and associated equipment

· Set up Windows PCs and laptops on customer networks, including Microsoft 365 applications, Outlook, printers and peripherals

· Troubleshoot LAN, WAN, VPN, DNS, DHCP and general internet connectivity issues

· Deliver customer training and complete clear handover documentation

· Maintain accurate engineering notes, asset records, test results and site documentation

· Escalate risks, scope changes and unresolved technical issues promptly

· Identify recurring issues and opportunities to improve customer service and internal processes

You’re a practical, customer-focused field engineer with experience across business telephony, networking and IT. You’re comfortable working independently, take pride in delivering neat and reliable installations, and communicate clearly with both technical and non-technical customers.

Essential:

· 3+ years’ experience in a telecoms, IT, networking or similar field-based engineering role

· Hands-on experience installing and supporting hosted VoIP or unified communications platforms

· Strong understanding of TCP/IP, SIP, DNS, DHCP, VLANs, routing, switching and VPNs

· Experience installing and troubleshooting switches, firewalls and business connectivity

· Experience installing and supporting business-grade Wi-Fi solutions

· Cat5e/Cat6 cabling, termination, patching, testing and fault-finding experience

· Experience setting up Windows PCs and laptops within customer environments

· Proven technical fault-finding and problem-solving ability

· Excellent customer service, communication and organisational skills

· Ability to manage your own workload and work safely on customer sites

· Full UK driving licence and willingness to travel to customer locations

Technical Must-Haves:

· Gamma Horizon, Webex for Gamma, iPECS Cloud or comparable hosted telephony experience

· iPECS UCP or comparable on-premise PBX installation and support experience

· VoIP and SIP configuration, diagnostics and fault resolution

· Managed switch configuration, VLANs, PoE and network patching

· Firewall installation and configuration for data connectivity

· Wi-Fi installation, configuration and troubleshooting

· Windows 10/11 device deployment and Microsoft 365 application setup

· Accurate technical documentation and customer handover skills

Desirable:

· SonicWall firewall installation and support experience

· Ubiquiti UniFi and Ruckus wireless experience

· Microsoft Entra ID, Active Directory, Exchange Online and SharePoint Online knowledge

· Experience working within a Managed Service Provider environment

· Experience completing network or wireless surveys

· Relevant vendor certifications in telecoms, networking, Wi-Fi or security

· Willingness to join an out-of-hours support rota

· Ability to support and mentor less experienced engineers