IT Coordinator

The RSC IT Coordinator serves as the primary on-site IT resource for the Prescott Valley Retail Support Center. This role is responsible for day-to-day technical support, device and asset management, warehouse technology, infrastructure coordination, security compliance, and communication between site operations and corporate IT teams., * Provide Tier 1 and Tier 2 technical support for office and warehouse employees.

• Troubleshoot desktops, laptops, applications, printers, peripherals, mobile devices, and warehouse technology.
• Manage IT tickets from intake through resolution or escalation.
• Configure, deploy, maintain, repair, track, and retire IT equipment.
• Support Zebra mobile computers, Honeywell warehouse devices, voice systems, and related technology.
• Provide local support for Manhattan and other operational applications.
• Coordinate infrastructure, network, telecom, and hardware issues with corporate IT teams.
• Manage vendor RMAs, warranty repairs, equipment shipments, replacements, and asset records.
• Support user access, authentication, security initiatives, and IT compliance requirements.
• Assist with technology deployments, upgrades, equipment refreshes, and site projects.
• Create and maintain SOPs, technical documentation, troubleshooting guides, and end-user resources.
• Serve as the technical liaison between site leadership, corporate IT, employees, and outside vendors., This position works across both office and warehouse environments and requires regular movement throughout the facility to troubleshoot, deploy, and maintain equipment.

The RSC IT Coordinator must be comfortable balancing urgent technical issues, scheduled projects, equipment management, documentation, and ongoing operational support.

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This is a hands-on, fast-paced position requiring strong troubleshooting skills, organization, communication, and the ability to manage multiple priorities in a high-interruption operational environment., The ideal candidate will have:

• Experience providing desktop, end-user, or IT operations support.
• Strong Windows and enterprise hardware troubleshooting skills.
• Experience supporting printers, mobile devices, peripherals, and business applications.
• Familiarity with IT ticketing and incident-management processes.
• Strong organizational, documentation, and asset-management skills.
• Ability to work independently and prioritize multiple simultaneous requests.
• Strong customer service, communication, and problem-solving abilities.

Experience supporting distribution, warehouse, logistics, manufacturing, or other high-availability operational environments is preferred.

Experience with Zebra, Honeywell, Manhattan, Microsoft technologies, networking, printers, or mobile-device management is a plus.

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Weekly Pay

• Paid Time Off Programs (incl. vacation, paid sick time, holiday pay). Newly hired full-time employees will receive a one-time pro-rated allocation of up to 24 hours of vacation in their first calendar year depending on the month of hire. Up to 48 hours of paid sick time, or in accordance with applicable state law. You will receive up to 9 holidays per year, depending on the month of hire.

• Comprehensive health coverage (medical, dental, vision and disability - up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents

• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation

• Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
• Long-term Career Opportunities: Many of our leaders started with Ace looking for a job, just like you, but found long-term career opportunities at our 15 Distribution Centers across the country and our Corporate Headquarters. Our company is growing, and we would love to have you grow with us!
• Tuition Reimbursement Program
• Employee Recognition Program
• Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
• Employee Assistance Program (EAP) - access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events

• Adoption cost reimbursement

• Benefits are provided in compliance with applicable plans and policies.

When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven’t, but we’d like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America’s best kept secrets.

Equal Opportunity Employer Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.